Critical Infrastructure Manager

Job Description

Regional Critical Infrastructure Manager – Northeast

Position Overview

A leading provider of power and critical infrastructure solutions is looking to appoint an experienced Regional Critical Infrastructure Manage r to oversee its Northeast operations. This is a broad leadership position combining commercial development, customer management, estimating, project execution and team leadershi p, with responsibility for regional revenue, growth and profitability.

The successful individual will be responsible for developing a strong regional team, expanding existing customer relationships, winning new business and ensuring projects are executed safely, efficiently, on schedule and in line with agreed commercial expectation

Key Responsibilities:

Commercial Leadership

• Take ownership of regional revenue, sales and profitability performance across the Northeast. Act as a senior point of contact for major customers and strategic accounts.
• Create and implement a regional business development strategy focused on both existing and new customers.
• Develop relationships with end users, consultants, engineers, contractors and key industry stakeholder
• Generate new opportunities through proactive prospecting, networking and established internal sales channel
• Maintain a strong presence in the market through customer meetings, site visits and relevant industry events
• Engage with customers and stakeholders early in the project lifecycle to help shape specifications and technical requirement
• Lead customer meetings, presentations and capability discussions to demonstrate the company's solutions and expertise.

Estimating, Bids & Pipeline Managem ent

Review technical drawings, specifications, tender documentation and customer requirements to establish project scope and pricing

• Collaborate with engineering, suppliers and internal technical teams to validate equipment selections and technical solutions
• Prepare project budgets, forecasts and commercial information to support regional planning Manage the proposal process from initial opportunity through to final submission, ensuring scope, deadlines and margins are maintained.
• Keep CRM, pipeline, forecasting and opportunity data accurate and up to date
• Work with finance and legal stakeholders to assess contracts, commercial conditions and potential project exposure
• Ensure successful opportunities are thoroughly transferred to the project delivery team, including pricing, scope, drawings, schedules and customer expectations.
• Maintain close communication between commercial, project management and operations throughout the transition from award to execution.

Project & Operational Management

• Lead, coach and develop project managers and field-based installation teams
• Maintain accountability for safe, profitable and timely project execution
• Develop effective processes for transferring projects from the commercial team into delivery
• Identify opportunities to improve productivity, quality, project performance and delivery timescales.
• Conduct regular reviews of project KPIs, financial performance, resources, schedules and operational progress.
• Champion a strong safety culture and ensure teams operate in accordance with company standards and procedure
• Partner with finance to monitor job costs, billing, forecasting and cost-to-complete positions
• Stay engaged with strategically important projects after award to maintain customer relationships and help resolve delivery issues
• Support the resolution of customer escalations and commercial disagreements while protecting both the relationship and the company's positions.
• Oversee and support the commercial management of change orders, variations and scope

Professional Expectations

• Act as a credible and professional representative of the organisation when dealing with customers, suppliers and business partners
• Demonstrate strong ownership, integrity, commercial judgement and accountability
• Work collaboratively across sales, engineering, finance, project management and operations
• Balance a customer-focused approach with the need to protect project margins and business objective
• Communicate effectively and proactively, identifying and addressing potential operational or commercial challenges before they escalate

Ideal Background

• 5+ years of relevant experie nce in business development, sales, account management, project management or a comparable commercial/operational role
• Experience with in critical infrastructure, electrical construction, telecommunications, broadband, power systems or another technically driven industry
• Demonstrable experience leading project teams and delivering projects successfully and profitability.
• Strong ability to establish, develop and retain customer relationships while converting opportunities into revenue
• Experience with estimating, competitive tenders, specification analysis and proposal preparation.
• Working knowledge of AC/DC power systems, generators, batteries, rectifiers, inverters or associated power infrastruct ure
• Comfortable reading and interpreting electrical drawings, technical specifications and project documentation.
• Strong commercial, negotiation, presentation and stakeholder-management capabilities.
• Highly organised, with the ability to manage competing customers, projects and opportunities simultaneously.
• Proficient with Microsoft Office, CRM platforms and pipeline/forecasting too
• A Bachelor's degree in business, engineering, construction management or a related discipline would be advantageous.

Particularly Relevant Experience

• Previous experience working with in data centers, telecommunications/broadband, utilities or other mission-critical environme nt.
• Experience delivering technically complex retrofit projects or projects operating within short delivery windows
• Strong understanding of field operations, subcontractor management and project delivery teams.
• Familiarity with contracts, schedules of values, change management, project costing and commercial exposure.
• A combination of technical power expertise and strong commercial/customer -facing leaders hip.