Service Team Lead / Supervisor / Shift Manager

Job Description

Job Description

Company: LOLO Hospitality @ Tallgrass Tap House
Position: Service Team Lead
Job Classification: Full Time, Non-Exempt
Reports To: Tallgrass Tap House Assistant General Manager
Summary of Role: The Service Lead oversees daily service-related execution. It monitors, coaches and improves the performance and success of the service team. This role includes oversight of and involvement in: team leading, service execution, guest experience, cleanliness, and company policy adherence. The primary goal of this role is to create memorable guest experiences to help advance the team reputation, through coaching and accountability of service team members.

Work Schedule: 35-40 hours per week; will vary based on business volume. Evening and weekend shifts required.

What's in it for You:

• Hourly pay within pay range of $20 - $25 per hour
• Health and Dental Insurance offered, with company share
• Paid Time Off
• Short Term Disability Insurance
• Life Insurance
• Holiday Pay for company observed holidays
• 50% discount at all company locations
• Eligible for Employee Referral Bonus Program
• Eligible for Employee Shift Meal Benefit
• Mentor-guided career & personal development opportunity, via our 1-1 program
• Potential for access to industry related certifications
• Company sponsored gatherings and events

Key Responsibilities:

• Primary focus is in-shift success of Front of House team
• Responsible for training, knowledge and guest delivery execution during each scheduled shift
• Complete all managerial tasks that occur in-shift, including but not limited to: putting away liquor orders, reconciling cash drawers, checking out servers, submitting liquor orders, etc
• Responsible for reconciling all guest complaints and service failures that occur in-shift
• Responsible for performance and success of entire team working on your shifts
• Responsible for restaurant being opened and/or closed properly each day through training and verification
• Responsible for cleanliness of restaurant while on shift
• Has in-shift oversight of reservation book, special occasions and large parties
• Maintain labor dollar goals set by General Manager by cutting staff appropriately
• Communicate professionally & efficiently with guests and colleagues
• Perform other duties as dictated by business need & directed by AGM, GM, Exec Chef, or Managing Partners

What We Need From You:

• Leadership and team management experience preferred
• Ability to communicate in and understand the English language
• A passion for hospitality and creating memorable experiences for others.
• Effective verbal and written communication skills
• Ability and willingness to move quickly, efficiently and safely through the restaurant
• Strong work ethic to execute demanding mental and physical work under pressure
• Positive attitude that remains consistent under pressure

Physical Demands:

• Ability to be on your feet, walking and standing up to 8 hours
• Ability to climb stairs multiple times during a shift
• Ability to reach & lift above the head as needed
• Ability to lift, balance and move items up to 30 lbs. (Primarily this will be large food trays)
• Ability to squat, bend, and twist your body as needed
• Ability to function in a work environment that is, at times, hot, loud, in tight spaces with colleagues, contains wet and slippery surfaces
• Ability to effectively read, write, and verbally communicate in the English language