Workplace Experience Ambassador

Job Description

Job Description

Job Title: Workplace Experience Ambassador

Job Description

The Workplace Experience Ambassador ensures that building spaces are set up, maintained, and operated to provide an excellent experience for all occupants and visitors. This role interacts with a wide variety of teams and requires consistently high levels of customer service, hospitality, and administrative support, primarily in a front-of-house environment.

Responsibilities

• Assist with routine operational tasks to ensure consistent daily service delivery across the site.
• Support facilities-related requests as needed, coordinating with the broader workplace and facilities teams.
• Restock supplies including pantry items, beverages, copier stations, and general office materials to ensure availability throughout the day.
• Support conference room furniture setup when required and reset rooms to prepare meeting and conference spaces for upcoming use.
• Submit work orders and communicate maintenance, cleaning, or technical issues to the appropriate teams in a timely manner.
• Provide supplemental support to the mailroom or workplace team during low-traffic periods.
• Conduct regular walkthroughs of assigned floors to confirm that workplace areas are stocked, orderly, and aligned with service standards.
• Deliver excellent customer service to all internal and external visitors, ensuring a welcoming and professional experience.
• Manage front-of-house services, including reception duties, and appropriately direct incoming queries and visitors.
• Identify areas requiring attention, anticipate needs, and escalate issues to the facilities management team when appropriate.
• Participate in job sharing with other team members, predominantly at the front desk, to maintain consistent coverage.
• Perform all other duties as assigned to support a high-quality workplace experience.

Essential Skills

• Customer service experience with strong hospitality orientation.
• Reception, concierge, or front-of-house experience
• Outstanding customer service skills with the ability and confidence to communicate with customers at all levels, both in writing and verbally.
• Strong interpersonal skills and the ability to provide a welcoming, professional presence.
• High school diploma or GED required.
• Self-motivated with a confident and energetic attitude.
• Ability to work effectively with other team members and act as an ambassador for the workplace experience team.
• Detail-oriented and highly organized approach to daily tasks.
• PC literacy with the ability to manage daily activities using various software platforms.
• Ability to lift 50+ lbs, with the option to request assistance for items over 25 lbs.
• Reliability, strong team orientation, and the ability to work independently.
• Ability to maintain composure in fast-paced or high-traffic environments.

Additional Skills & Qualifications

• Hospitality experience; no specific years of experience required.
• Experience in administrative support, receptionist, or concierge roles.
• Demonstrated ability to anticipate needs and proactively address workplace issues.
• Comfort working in a customer-facing role with frequent interaction across multiple teams.
• Ability to manage multiple tasks and priorities while maintaining service standards.

Work Environment

This is an on-site role with a Monday through Friday schedule from 8:00 a.m. to 5:00 p.m. The position is based at a facility that provides free parking for employees. The work environment is front-of-house focused, with regular interaction with visitors and internal teams, and may include periods of high traffic and fast-paced activity. The role involves walking assigned floors, restocking supplies, supporting conference room setups, and occasionally assisting with mailroom or other workplace tasks. The position is offered as a contract through the end of the year, and the setting emphasizes a professional, service-oriented atmosphere.

This is a Contract position based out of Reston, VA.

The pay range for this position is $28.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Reston,VA.

This position is anticipated to close on Jul 15, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.