Shift Leader

Shift LeaderAs a Shift Leader, you will supervise shop operations on a shift-by-shift basis. You will also assist the management team in providing team member support and coaching to ensure tasks are performed effectively.ResponsibilitiesPerform all responsibilities of restaurant team membersSupport the Restaurant Manager in meeting operational goals and executionEnsure Brand standards are met throughout shift including preparation of food and beveragesCommunicate shift priorities, goals and results to restaurant team membersCoach restaurant team members as needed throughout a shift providing timely, constructive and clear feedbackSupport the training of restaurant team members as neededPerform oversight of franchisee safety, security and profitability policies/processes throughout a shiftCommunicate clearly with the next Shift Leader to help prepare him/her for shiftEnsure Food Safety standards are metManage Inventory throughout the shiftProvide great guest service and coaches restaurant team members to do the sameEnsures restaurant team members are following cash franchisee management policiesEducation/ExperienceBasic computer skillsFluent in spoken and written EnglishPrevious leadership experience in retail, restaurant or hospitality preferred.Key CompetenciesWorks well with others in a fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and adapt to changeGuest focusedAbility to assist with trainingProblem solvingMotivating othersPhysical Demands/Working ConditionsStanding on feetRepetitive motion including bending, stooping and reachingLifting objects, ice, products, boxes up to 50 lbs (if applicable)Working in a small spaceCompany IntroductionBaskin-Robbins is an American multinational chain of ice cream and cake specialty shop restaurants owned by Inspire Brands. Based in Canton, Massachusetts, Baskin-Robbins was founded in 1945 by Burt Baskin and Irv Robbins in Glendale, California. It claims to be the world's largest chain of ice cream specialty stores, with more than eight thousand locations, including nearly 2,500 shops in the United States and over five thousand in other countries. Baskin-Robbins sells ice cream in nearly 50 countries.