Director, Product Management

ABOUT THIS POSITION

The Director of Product Management is responsible for building great products and for making decisions that lead to highly useable software. This role will report directly to our Vice President of Product Management.

WHAT YOU'LL DO

• Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality
• Assisting Leadership Team in coordinating with all of operations, product, and technology to bring together divergent ideas and convince various stakeholders to rally behind a single product vision
• Working autonomously to manage the Internal product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases
• Analyzing various product inputs, conducting product discovery, documenting customer requirements, designing solution architectures and developing the business case for new product development
• Preparing software design plans including product specifications, use case documentation and user interface wireframes (both independently and with assistance from our User Experience team)
• Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors
• Studying healthcare industry standards and staying up-to-date on industry changes and compliance issues

WHAT YOU'LL NEED

• Passion for building remarkable products that enchant customers
• You know how to execute and like to roll up your sleeves to get things done
• You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion
• Problem solving skills; able to analyze a problem and design creative solutions
• Attention to detail; extraordinary eye for usability and the customer experience
• Excellent written communication skills; able to succinctly convey complex ideas through the written word
• Great people skills; able to facilitate, negotiate and persuade stakeholders
• Flexible and agile; able to rapidly adapt to changing situations and inputs
• College Degree required; Business or Computer Science degree preferred
• Strong work ethic

ABOUT WAYSTAR

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
• We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients.

We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

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