Customer Data Management Specialist - Secondary Auditor

Job Description

Job Description

NuCO2 is the nation’s leading provider of certified beverage grade carbon dioxide and draught beer grade nitrogen, providing continuous service to more than 150,000 customer locations and carbonating millions of beverages every day. With nearly 1,200 employees in over 150 locations across the United States, we believe using the finest ingredients is essential to serving the best beverages. Safety is our top priority and NuCO2 is defined by it. We provide a best-in-class safety program, and our safety equipment complies with national and international safety standards.

ESSENTIAL RESPONSIBILITIES & COMPETENCIES:

• As Secondary Auditor, monitor Contract Data Management team workload.
• Maintain Contract Administration Log, which tracks all incoming contracts for review and reporting purposes.
• Review, interpret and ensure compliance of all contracts submitted by the Sales team.
• Pricing Matrix
• Contract Data Report
• NuCO2 Customer Contract
• Ensure compliant contracts are assigned and distributed for entry.
• Prioritize team workload to ensure deadlines are met and contracts are processed in a timely manner.
• Maintain contract assignment log to ensure all contracts assigned to the team are processed and accounted for in the system in a timely manner.
• Submit daily, weekly and monthly reports on; contract count, contract errors, and contract received
• Work with team to ensure accuracy and productivity goals are met.
• Review, interpret and input contract data, to create, and maintain customer records within the Company’s customer billing system.
• Correct, amend and append customer data as reported via the Company’s customer relationship management processes.
• Adjust customer billing set up as customers are activated or deactivated.
• Generate and work reports designed to ensure data integrity.
• Manage and maintain customer database.
• Work in coordination with Sales, and Operations to ensure accurate customer set up.
• Work with supervisor/manager to identify any staffing concerns, training needs, process improvement or departmental efficiencies.
• Review and assess personal development plan to ensure on-track to meet or exceed responsibilities and accountabilities, as well as skill set development action plan.

QUALIFICATIONS:

• Ability to direct staff and workload.
• Ability to read, analyze, and interpret contracts, pricing and equipment transmittals, general business periodicals, professional journals, technical procedures, or governmental regulations.
• Effectively write reports and business correspondence.
• Effectively present information and respond to questions from individuals or groups of managers and customers.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to type a minimum of 40 wpm.
• Excellent verbal and written communication skills.
• Excellent customer service skills – ability to go above and beyond to meet customer’s needs.
• Proficient using integrated systems, Microsoft Excel, Outlook, and Word.
• Must be very organized and detail oriented.
• Ability to multi-task and interact well with management.
• Ability to interact well in a team environment as well as independently; must work well in a fast-paced environment.
• Effective problem-solving skills with an attention to detail.
  

EDUCATION AND TRAINING:

• College degree or equivalent work experience
• A minimum of one year experience in; contract review, document compliance, or document examination.
• JDE experience preferred but not required.

COMMUNICATION AND COGNITIVE ABILITIES:

• Willingness/enthusiasm for accepting responsibility and accountability; “ownership mentality”.
• Strong work ethic
• Independent worker.
• Achievement/results driven.
• High-energy individual.
• Ability to foster strong relationships with colleagues/customers.

NuCO2 provides competitive pay and an exceptional benefits package, including health, dental, disability, and life insurance; paid holidays and vacation; a 401(k)-retirement plan; employee discounts; and opportunities for educational and professional development. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.