Product Support Specialist

Product Support SpecialistCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.Job SummaryThe Product Support Specialist will provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system.Job DescriptionWe are looking for a Product Support Specialist to provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system. This position will be full-time and onsite in Newark, DE.What You'll DoAcquire and maintain a thorough understanding of Federal and State laws, Medicaid regulations, standards, and State policies governing public assistance programsAdhere to all CAI and State security protocols and compliance requirementsUtilize computer inquiry systems to retrieve necessary verification documents and informationFacilitate the onboarding process for new clients by conducting intake assessments to evaluate Medicaid eligibilityProcess Medicaid renewal applications for clients renewing their medical benefitsAnalyze financial data and perform calculations for accurate input into the eligibility systemConduct interviews with clients to obtain and exchange sensitive information needed for eligibility determinationsCollaborate with clients to securely collect application documents in digital formats (e.g., PDF, JPG)Maintain detailed case management records and documentation using the eligibility systemAct as witness at fair hearings for client's appealing their eligibility determination, as necessaryParticipate in individual and team meetings to stay updated on processes, procedures, and policy changesPerform additional case management tasks as required to support program goalsWhat You'll NeedRequired:High school diploma or equivalentA minimum of one year of experience in data entryAt least one year of customer service experienceProficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)Exceptional organizational skills with keen attention to detailAbility to perform and analyze financial calculations with accuracyStrong problem-solving skills and ability to synthesize data from multiple sources to inform decisionsAnalytical proficiency to evaluate complex issues and identify patterns, trends, or root causesExcellent written and verbal communication skills; fluency in English is requiredSelf-motivated and dependable individual with a commitment to making a positive impact in the community while collaborating in a team-oriented environmentReliable transportation to/from the office with punctual attendanceAvailability to work onsite full-time, including occasional Saturdays (minimum once per month, if necessary)Capability to remain seated for extended periods and perform desk-based tasksPreferred:Familiarity with Medicaid or other public assistance program eligibility requirementsBilingual communication skills with strong written proficiencyPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to View email address on click.appcast.io or View phone number on click.appcast.io.EEO StatementIt is the policy of Computer Aid, Inc. (CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.$20 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.