Territory Manager

Manager, Territory ManagementOtis Elevator Company is searching for a highly motivated Manager, Territory Management to lead service operations activities in their assigned territories. This individual will be responsible for day-to-day management and training of field supervisory staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.If you thrive in a fast-paced environment and are looking for an opportunity to develop your field operations career, then we have a great opportunity for you. We are seeking a motivated, top performing field operations professional to deliver high quality products/services that meet customer needs.On a typical day you will:Ensuring field employee safetyMeeting with customers to ensure obligations and expectations are achievedDirecting the performance of field maintenance and contractual service operationsConducting field education training with field workforceMaintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materialsImproving efficiencies, managing route schedules and callback ratesProviding technical supportAuthorizing repair orders and tracking completionManaging labor and material investments within budgetLeading change to better efficiency and communicationServe as the primary point of contact for field teams and customers, including responding to urgent operational issues and business-critical escalations outside of regular business hours.What you will need to be successful:High school education required; BA/BS degree preferred or equivalent relevant work experienceExperience with leading a team of technicians is preferredElevator industry is desired, but not requiredCandidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environmentSelf-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a mustCandidates must have strong computer and technology skills, business acumen and a passion for customer service.What's In it For Me / BenefitsWe offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.Enjoy three weeks of paid vacation, along with paid company holidaysWe provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.Life insurance and disability coverage to protect you and your family.Voluntary benefits, including options for legal, pet, home, and auto insurance.We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.Pursue your educational goals with our tuition reimbursement program.Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.Work Authorization:Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.Salary Transparency:The salary range for this role is $90,000 to $115,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.