Residential Services Coordinator

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required training, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.


This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.

POSITION SUMMARY

The Residential Services Coordinator acts as a resource, ally and advisor to shelter participants, supporting the routine operation by administering resident intake and monitoring of the floors for safety and order.


The Residential Services Coordinator orients participants about the shelter program, engaging them in shelter activities, and supporting development of participant service plans. Each Services Coordinator will also provide information to assist in accessing services while maintaining a safe, clean, and comfortable environment for all.

PRIMARY DUTIES AND RESPONSIBILITIES

• Check the exterior of the building on a regularly assigned schedule to maintain a clean and safe environment.
• Conduct wellness checks to maintain security and program compliance.
• Maintain shift reports and logs according to procedure.
• Perform all duties ensuring standards of care are within the parameters of the program standard operating procedures.
• Orient all participants to program rules and responsibilities.
• Apply shelter rules and regulations in a fair and equitable manner to all participants.
• Report all participant concerns, maintenance issues, and safety concerns to supervisor, immediately.
• Respond to all participant requests and questions in a dignified and courteous manner.
• Attend and participate in daily shift change meetings.
• Ensure documentation is completed and workspace is cleaned and organized before end of shift.
• Collect, tag, store, and dispose of client property according to policy and procedure.
• Honor and abide by agency rules of confidentiality.
• Encourage client participation in all groups and activities.
• Refer participants to case management.
• Attend staff meetings or training, even when outside of regular work hours.
• Perform all other duties as assigned.

Administration

• Notify Supervisor when office supplies, first aid and cleaning supplies, and
• Comply with the requirements of the confidentiality and participant record policies.
• Attend all meetings and training assigned.

Perform all duties as assigned.

REQUIREMENTS

• High School Diploma or a GED.
• Experience working with adults who are unhoused, have challenges with mental health, substance abuse or disabilities is a plus.
• Services Coordinators must have strong communication skills; a comprehension of ethics in social services; good general counseling, active listening skills as well as proven problem-solving and crisis resolution skills.
• Intermediate computer skills including MS Word.
• Excellent verbal and written communication skills.
• Works well independently, as well as part of a team.
• Will honor and abide by ECS rules and regulations, including discretion and confidentiality.
• High comfort in collaborating with people from diverse backgrounds and experiences.

WORKING CONDITIONS

Physical Requirements

• Ability to walk exterior of building regularly and daily.
• Ability to navigate stairs, exterior areas, and other building environments as needed.
• Ability to sit, stand, walk for extended periods of time.
• Ability to occasionally lift, carry, push, or move client belongings, linen, towels, and light materials or equipment as necessary to perform job.

Cognitive Requirements

• Ability to exercise sound judgment and make decisions in complex situations.
• Ability to communicate effectively with staff, residents, and leadership.
• Ability to maintain confidentiality and exercise appropriate discretion.
• Ability to adapt to changing operational needs and unexpected situations.

REASONABLE ACCOMMODATION

ECS is committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position, consistent with applicable federal and California law.

OTHER


Must secure and pass finger-image screening, background check, and annual TB screening. Will honor and abide by ECS policies and procedures, including confidentiality.

MISSION ESSENTIAL

• Demonstrate behavior that supports the organization's mission, vision, and values to provide safe and stable shelter services for formerly homeless individuals, fostering dignity, self-determination, and community.
• Adhere to all company and program policies, and procedures.
• Communicate effectively and model integrity, fairness, and ethical business practices.

In addition to excellent compensation, ECS offers industry leading healthcare benefits to support your physical and mental well-being.

ECS will consider for employment qualified applicants with arrest and conviction records as consistent with San Francisco's Fair Chance Ordinance.

ECS values a workplace where every individual is respected, supported, and given equal opportunity to thrive. We are an equal opportunity employer dedicated to creating a welcoming and inclusive environment for all.