HVAC Field Supervisor

Job Description

Job Description

Salary:  $60K - $80K

ESSENTIAL FUNCTIONS- include and are not limited to:

The HVAC Field Supervisor is responsible for working with our Service Technicians and Installation teams to provide leadership, guidance & technical support, on-site training & development and any other support that they may need to perform their job to the best of their abilities while maintaining or exceeding company standards. Responsible for working with HVAC staff on communications and implementation of standard operating procedures and best practices for their branch. This position works as a support role in the field for HVAC Service Technicians and/or HVAC Installers in areas that require special attention or training, and also works in the field on service and/or installations as needed.

RESPONSIBILITIES- include and are not limited to:

• Work with technicians, installers, and HVAC Parts Coordinator to ensure needed tools, parts, and inventory are matched with the work being done in the field to help reduce waste and increase efficiencies.
• Be a direct first line of support for our Technicians and Installers to ensure compliance with company policies & processes, development, quality control, safety, and profitability in the field while providing our customers the highest possible level of customer service.
• Identify and coordinate required training for all Technicians and Installers, either as a group or individually as needed. This includes the training for all new hires.
• Work with our Customer Service Team to ensure schedule is maintained and any delays are properly communicated to customer.
• Assist HVAC Service/Installation Manager(s) and HVAC Service Operations Manager as needed on development and implementation of Service department quality standards and best practices.

• Assist in implementing communication standards and creating uniformity with how our technicians and installers communicate to our customers.
• Work with HVAC Service/Installation Manager(s) on implementing processes and provide continual support for technicians and installers throughout the process.
• Provide training and guidance on adopted best practices in person.
• Assist with the recruiting, interviewing, and hiring of new Field Team members as needed.
• Complete any reports and paperwork according to company standards, policies and procedures.
• Report any incidents promptly and accurately.
• Exchange trade related knowledge and information with the supervisor and co-workers.
• Communicate with the supervisor on a daily basis.
• Participate in any required certifications and safety meetings.
• Attend trainings and meetings as requested.
• Report to work with minimal absenteeism or tardiness.