Retail Pharmacy Technician - Stephenson

Retail Pharmacy Technician - Stephenson

The Outpatient Pharmacy Technician II is a mid-level role responsible for performing a broad range of pharmacy technician duties involved in the preparation and distribution of medications under the supervision of a licensed pharmacist. This role demonstrates increasing independence, supports daily workflow continuity, and serves as a resource and mentor to Pharmacy Technician I staff.

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.

• Performs intermediate clerical and data-entry responsibilities, including complex adjudications, detailed patient profile management, and efficient phone triage.
• Independently navigates copay assistance and grant programs to resolve common patient affordability barriers and provides guidance to Technician I staff.
• Independently retrieves, prepares, and labels prescriptions with a high level of accuracy, supporting efficient workflow during peak operational periods.
• Performs inventory control activities including monitoring, pricing, dating, invoicing, stocking the pharmacy, and assisting with preparation of purchase orders.
• Performs billing, posting, and accounts receivable functions with increasing independence, resolving moderate reimbursement issues and supporting operational continuity.
• Models proper maintenance of a clean, organized, and orderly pharmacy environment.
• Models compliance with safety standards and procedures, consistently identifying and reporting safety concerns.
• Stores and preserves biologicals, vaccines, serums, and other medications subject to deterioration using appropriate refrigeration and storage methods.
• Independently resolves most third-party claim rejections, initiates and tracks prior authorizations, and assists Technician I staff with more complex claim issues.
• Demonstrates working knowledge of OUH's patient assistance programs and traditional copay assistance workflows.
• Demonstrates a working understanding of 340B program requirements and processes.
• Assists with medication therapy management (MTM) documentation or workflows as directed.
• Completes annual skills assessments and competency validations successfully.
• Assists with onboarding and training of Technician I staff by demonstrating proper procedures and reinforcing workflow and safety expectations.
• Identifies workflow inefficiencies or improvement opportunities and collaborates with leadership to explore potential enhancements.

Performs other duties as assigned.

Education: High school diploma or GED required.

Experience: At least three (3) years of experience as a pharmacy technician required.

License(s)/Certification(s)/Registration(s) Required: Active permit as a Pharmacy Technician by the Oklahoma State Board of Pharmacy within 6 weeks of hire.

Knowledge, Skills and Abilities:

• Proficient cash handling skills.
• Proficient computer and math skills relevant to pharmacy operations.
• Strong attention to detail to ensure data accuracy.
• Effective verbal and written communication skills.
• Ability to interpret and apply written procedures and policies.
• Proficiency with Microsoft Office applications.
• Strong customer service orientation.
• Ability to build effective working relationships and support collaborative team environments.

OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.