Employee Benefits Account Manager

Employee Benefits Account ManagerThe Employee Benefits Account Manager is responsible for managing and servicing a designated small-group book of business while delivering proactive, value-added services that improve client experience, retention, and account profitability. This role serves as the primary day-to-day service contact for assigned clients and supports insurance producers by handling renewals, enrollments, compliance support, and ongoing benefits administration needs.Key ResponsibilitiesSmall Group Account ManagementServe as primary service contact for assigned small employer benefits clients addressing inquiries, resolving issues, and ensuring overall client satisfactionManage annual renewals including data collection, quoting, plan comparisons, and proposal preparationCoordinate open enrollment activities including employee communications and enrollment supportProcess new business submissions, additions, terminations, and life event changesResolve carrier, billing, claims and eligibility issues in a timely and professional mannerIndependently handle all routine client servicingDeliver agency value-added offerings such as compliance guidance and resources, HR tools, employee education, market trends, plan performance and wellness initiativesEducate clients on benefit plan options, features, and enrollment processes through workshops, webinars, and individual consultationsPromote agency service tools and technology platforms to improve client engagementInternal Collaboration and Revenue SupportProvide a seamless client experience and identify upsell and cross-sell opportunities (dental, vision, life, disability, voluntary benefits)Maintain accurate client records and documentation within the agency management systemSupport onboarding of new clients and ensure smooth implementationTrack service activity, renewal timelines, and client deliverablesMeet service-level standards and retention goalsAttend and actively participate in regular department and monthly company meetingsReports to: Director of Client Services- Employee BenefitsDepartment: Employee BenefitsWork Schedule & Classification: Full-time, salaried (non-exempt) positionSalary: $50,000 - $75,000 AnnuallyPhysical Requirements: Must be capable of sitting for a long period of time, working on a computer, standing, and walking.Required QualificationsOne or more years of employee benefits or insurance experienceOne or more years of account management experienceStrong understanding of group health insurance and ancillary benefitsExcellent customer service and communication skillsStrong organizational and time management abilitiesAbility to manage multiple accounts and deadlinesProficiency with Microsoft OfficeProficiency agency management softwarePreferred QualificationsActive New Jersey Life Insurance and Health Insurance LicensesBachelor's degreeExperience using Applied Systems EpicBenefitsPaid Time Off (PTO)401(k) with Employer MatchProfit Sharing PlanFlexible work and In Office/Remote Hybrid Work Schedules (after 90 days)Insurance options for: Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life, Accident, Critical Illness, Accident Death & Dismemberment and Identity TheftAbout Rue InsuranceRue Insurance is one of the largest independent insurance brokerages in the state of NJ, having been established in 1917. We offer insurance solutions throughout NJ and PA with a focus on Mercer, Bucks, Burlington, Middlesex, Monmouth, Ocean, and Somerset counties and licenses in most states across the US. We consistently win "Best Places to Work NJ" and recently "Best Places to Work Insurance", a national designation. We have an exceptional and diverse company culture that has led to our average employee remaining with us for over a decade. Our employees give 5-star customer service to our clients which in turn has fostered our sterling reputation.Equal Opportunity EmployerRue Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Rue Insurance