IT Support Technician

Job Description

Job Description

We are seeking a customer-focused IT Support Technician to join our Global IT Operations team in Minneapolis. This role provides hands-on technical support for employees while also administering and supporting Microsoft's cloud services, identity platforms, and modern authentication technologies.

The successful candidate will combine strong desktop support capabilities with experience managing Microsoft 365, Microsoft Entra ID (Azure Active Directory), Multi-Factor Authentication (MFA), and related security technologies. This role requires excellent troubleshooting skills, attention to detail, and a commitment to delivering exceptional customer service in a fast-paced enterprise environment.

Key Responsibilities:

• Provide Tier 2 technical support for hardware, software, collaboration tools, and mobile devices.
• Troubleshoot and resolve issues related to Windows 11, MacOS, Microsoft 365 applications, Teams, Outlook, and endpoint devices.
• Support employee onboarding, offboarding, and workstation deployments.
• Manage laptop provisioning, asset tracking, and peripheral support.
• Document incidents, service requests, and knowledge articles within the ITSM platform.
• Escalate complex issues and collaborate with global support teams when required.
• Contribute to the long‑term ServiceNow roadmap and platform evolution aligned to IT strategy.
• Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, and OneDrive.
• Configure and manage user accounts, licensing, groups, and permissions.
• Support Microsoft Teams collaboration environments and meeting technologies.
• Monitor service health and assist with troubleshooting Microsoft cloud services.
• Administer Microsoft Entra ID (Azure AD) including users, groups, roles, and access controls.
• Manage account provisioning, deprovisioning, and role-based access assignments.
• Configure and support Conditional Access policies and identity governance processes.
• Troubleshoot authentication, synchronization, and directory-related issues.
• Maintain accurate documentation, procedures, and support knowledge articles.
• Participate in IT projects, system upgrades, and technology deployments.
• Identify opportunities for automation and process improvement.

Requirements

• Associate’s degree in information technology, Computer Science, or equivalent work experience.
• 3+ years of IT support or systems administration experience in an enterprise environment.
• Hands-on experience administering Microsoft 365 services.
• Experience managing Microsoft Entra ID (Azure Active Directory).
• Experience supporting Multi-Factor Authentication (MFA) solutions and modern authentication technologies.
• Strong understanding of Windows 11 administration and troubleshooting.
• Experience with Intune management, and conditional access.
• Experience with MacOS and JAMF.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience with ServiceNow or similar ITSM platforms.
• Ability to travel to Minneapolis office 3 days per week.

Benefits

You've learned about what you'll be doing, here are some of the benefits you'll be getting when you join Calabrio:

• Global team recognized for their passion and innovation
• Innovative product culture and project exposure
• Training and development from industry-leading experts
• Cutting edge benefit programs that include: 401(k) with company matching; medical, dental, and vision insurance; disability and life insurance; flexible PTO; paid holidays and parental leave; tuition reimbursement and more
• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Base salary will be starting at $70,000.

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements). As an Innovator with Purpose, you’ll feel motivated and genuinely excited to come to work!

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing View email address on us.fitly.work. An applicant requesting accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.

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