Phlebotomist II

Phlebotomist II

We are seeking an experienced Phlebotomist II / Patient Services Representative II (PSR II) to join our team in Charlotte, NC. The ideal candidate will have strong phlebotomy skills, excellent patient service abilities, and experience working in a fast-paced clinical or patient service environment. The Phlebotomist II is responsible for collecting high-quality blood specimens, preparing specimens for laboratory testing, verifying patient information, and ensuring all collection and processing procedures are completed accurately and safely. The role involves direct patient interaction and requires a professional, compassionate approach that creates an atmosphere of trust and confidence.

Key responsibilities include performing venipuncture, Pediatric, geriatric, and capillary blood collections accurately and safely; collecting and processing both clinical and forensic specimens according to established procedures; preparing specimens for laboratory testing while maintaining specimen integrity; verifying patient identification, demographic information, and specimen labels; obtaining patient initials/signatures following venipuncture to verify that tubes were properly labelled in the patient's presence; maintaining accurate records, documentation, and collection information; following established safety, infection control, confidentiality, and quality procedures; providing exceptional customer service and maintaining a professional, positive image with patients, clients, employees, and the public; working independently with minimal onsite supervision while meeting productivity and quality expectations; handling multiple priorities effectively in a high-volume environment; maintaining a safe, clean, and professional work environment; demonstrating strong organizational skills and attention to detail; supporting multiple Patient Service Center (PSC) and in-office phlebotomy locations as business needs require; traveling between locations and providing coverage with minimal notice when required; following all company policies, procedures, dress code, Employee Health & Safety requirements, and workplace standards; demonstrating adaptability, strong communication, and a commitment to continuous process improvement; and completing required training at designated training locations based on trainer availability.

Required qualifications include a high school diploma or equivalent, 1–3 years of phlebotomy experience, experience with Pediatric, geriatric, and capillary collections, strong venipuncture and specimen collection skills, ability to provide quality, error-free work in a fast-paced environment, ability to work independently with minimal supervision, strong communication and interpersonal skills, excellent patient/customer service skills, ability to handle multiple priorities in a high-volume setting, basic keyboard and data entry skills, ability to exercise good judgment and make decisions based on established procedures, reliable transportation and a valid driver's license with a clean driving record, if applicable, and ability to travel between multiple work locations as required.

Preferred qualifications include 2+ years of experience in a Patient Service Center environment, medical assistant or paramedic training, phlebotomy certification, previous experience in a retail, healthcare, or customer-service environment, and experience with specimen processing and laboratory documentation.