Remote Senior Call Center Representative

TechOp Solutions International

Remote Senior Call Center RepresentativeTechOp Solutions is seeking Senior Customer Service Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.Responsibilities:Answer and track incoming callsPrepare and submit accurate, detailed reports in government systemsTrain and onboard new CSRsConduct database and open-source researchRoute and expedite calls appropriatelyOther duties as assignedRequirements:5+ years experience in a call centerAssociate's DegreeProven ability to multitask simultaneously while communicating and inputting dataStrong written and verbal communication skillsProficiency with telephony systems, CRMs, and Microsoft Office SuiteExperience handling sensitive informationRemote position. Candidate must reside within Miami, FL or nearby cities.Seniority LevelMid-Senior levelEmployment typeFull-timeJob functionOtherIT Services and IT ConsultingJ-18808-Ljbffr

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Vacancy posted 5 days ago

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