Benefit Specialist

Job Summary

The Benefits Specialist is responsible for assisting with the administration and delivery of employee benefits programs for Care New England health system. Functions as a liaison between vendors and employees and advises employees on eligibility, coverage, and other benefit matters while providing excellent customer service.

Duties & Responsibilities

• Provides benefits support to employees. Responds to a variety of inquiries and troubleshoots issues, providing timely response and resolution, while providing excellent customer service.
• Maintains thorough understanding of multiple benefit plans and complex plan designs.
• Ensures accuracy of enrollment data, including weekly transfer of payroll files, by performing audits and quality checks.
• Responsible for administering tuition reimbursement program; ensures efficient completion of requests and maintains detailed tracking.
• Monitors benefit payment information for employees on leaves of absence, communicates payment schedules, collects and processes incoming payments while coordinating with internal departments.
• Reconciles various benefit carrier invoices for accuracy and processes for timely payment.
• Supports processes for annual Open Enrollment, including user testing and enrollment site review.
• Assists with creation and review of benefit communication materials.
• Attends in-person events as needed, such as annual benefit fairs and new employee orientations.
• Assists with ACA reporting and compliance.
• Preserves and protects confidentiality of all employee and system information.
• Assists with various projects as needed.

Requirements

Bachelor's Degree Required, or equivalent combination of education and experience. Minimum 5 to 7 years benefits experience. Benefits professional certification, such as CEBS or CBP, preferred but not required. Demonstrated experience and expertise in administering benefit programs, including medical, dental, life/disability and other types of insurance programs. Strong analytical skills and proficiency with Excel including VLOOKUPs and pivot tables. Knowledgeable of employment law and regulations as it relates to employee benefits. Meticulous attention to detail. Excellent verbal and written communication skills, as well as ability to diffuse. Ability to interact with all levels of the organization in a clear and professional manner. Must be able to adjust to a frequently changing, fast-paced environment, pivot as needed and work on multiple projects/priorities in parallel. Ability to handle sensitive information with discretion and maintain a high level of confidentiality. Proficiency with HRIS systems and Microsoft Office Suite.

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation’s top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

EEO Statements

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.