Sales and Service Associate

Location 150 Sylvan Avenue Englewood Cliffs NJ 07632 Job Summary This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Essential Duties & Responsibilities Develop first‑name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources. Help keep the gym clean, well‑maintained, and safe for members and guests. Deliver an outstanding and well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience. Support an exceptional new member onboarding experience; greet new members, check‑in, and promptly address their needs to create a sense of belonging. Qualifications Demonstrate authenticity, sincerity, and open‑mindedness; act with integrity. Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth. Strive to meet or exceed goals, maintain a positive, can‑do attitude. Embrace challenges and view setbacks as opportunities to learn and grow. Possess a strong service mentality and desire to deliver exceptional member experiences. Minimum of 1 year of experience in retail or fitness sales. CPR and AED certification required within 60 days of employment. Availability Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve the member community. Travel Requirement Minimum travel may be required for training purposes and lead generation. Variable Compensation Team members are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans, which reward exceptional service, incentivize success, and align pay with contributions. Benefits We offer benefits such as paid time off, medical and dental coverage, a 401(k) with match for qualifying positions, a free gym membership, and discounts on products and personal training. Employee Resource Groups are available for community events both in‑person and virtually. DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. It is not an exhaustive list of all qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. #J-18808-Ljbffr 24 Hour Fitness