Houseman

JOB DESCRIPTION

Clean and maintain all corridors and public areas in accordance with all housekeeping procedures, standards, and safety and security rules and regulations to ensure guest satisfaction.

• Meet the hotel standards for cleanliness of public areas; clean all assigned areas of the hotel on schedule.

• Walk all assigned floors at the beginning and end of shift; remove newspapers and service trays, empty ash urns, trash and linens and note any areas that need immediate cleaning.

• Remove soiled linen, terry and trash from the service areas and take to appropriate locations.

• Clean lobby area (e.g. dusting, vacuuming, polishing).

• Clean exercise facilities and vending areas

• Aid section housekeepers as needed.

• Respond to guest requests and questions and report any guest issues or lost and found items.

• Clean toilets, sinks, mirrors, floors and counter tops in public and employee restrooms.

• Complete all other duties as assigned by supervisor to include cross training.

• Maintain equipment and report needed repairs to maintenance.

• Replenish restroom and pool supplies as needed.

• Responsible for sweeping, vacuuming and refuse disposal.

QUALIFICATIONS

• Ability to communicate effectively with the public and other employees. 
• Prior janitorial experience helpful. 
• Knowledge of floor buffer, extractor operation.

PERFORMANCE STANDARDS

• CUSTOMER SERVICE: Meet service quality standards that affect guest satisfaction; respond to guest questions or problems in a timely, professional manner. 
• WORK HABITS: Meet the hotel standards for work procedures, dress, grooming, attendance, and punctuality; report to work and return from breaks on time; give advance notice when absence is anticipated; require typical amount of supervision; accept work assignments without complaints. 
• PERSONAL DEVELOPMENT: Accept opportunities to learn new skills, improve performance or cross-train for other hotel positions; solve routine problems that occur on the job; ask questions when not sure how to complete something; learn new skills as quickly as most others in the same job. 
• SAFETY AND SECURITY: Be alert to hazards and responsible in carrying out hotel’s safety, security, and emergency procedures; suggest ways to improve safety conditions that reduce or prevent accidents and injuries; participate on safety committee or other special projects for safety; actively seek and report potential security risks or hazardous conditions. 
• JANITORIAL SERVICES: Meet hotel’s standards for cleanliness of public areas; clean all assigned areas of the hotel on schedule; pass most inspections. 

ESSENTIAL FUNCTIONS

• Maintain work area neat and organized. 
• Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc. 
• Report all unsafe conditions immediately. 
• Complete other duties as assigned by supervisor to include cross training. 
• Operate floor buffer and extractor. 
• Shampoo carpets. 
• Vacuum all carpeted areas (including offices). 
• Attend all mandatory meetings.