Data Operations Internship

Title: Data Operations Intern Job Location: Hybrid (at least two days/week in-office), for those based in Denver, CO; Dallas, TX; or Madison, WI. Willing to consider fully remote for the right candidate. Start Date: Ideally April/May 2026. Part‑time hours (15‑20 hours/week) during the academic year, with full‑time hours available during the summer months. Role is planned through August 2026, with the opportunity for extension. Job Purpose: The Data Operations Intern will support Filene’s Technology team in maintaining and improving the quality, structure, and usability of data within the organization’s CRM system (Salesforce). This role focuses on strengthening CRM data accuracy, supporting reporting and dashboard improvements, and helping prepare Salesforce data for future data infrastructure initiatives. The Data Operations Interns will assist with data hygiene efforts, identify opportunities to streamline reporting and data structures, and contribute to documentation that supports strong data governance practices. Through this work, the intern will gain hands‑on experience with CRM systems, data management, and the role that high‑quality data plays in supporting organizational decision‑making. Job Responsibilities: CRM Data Quality & Maintenance Support ongoing Salesforce CRM data cleanup and maintenance, including updating CEO and executive contact changes, organizational mergers, and correcting missing or incomplete account and contact information. Identify and resolve duplicate, outdated, or inconsistent records to improve CRM data quality and usability. Assist with data hygiene initiatives, including standardizing fields, validating records, and ensuring consistent formatting across accounts, contacts, and related records. Data Structure & Repository Help prepare Salesforce data for an upcoming data repository project by identifying data gaps, organizing fields, and supporting documentation of data structures and standards. Conduct CRM field audits to evaluate current field usage and identify redundant or outdated fields. In collaboration with the Technology team, recommend opportunities to streamline and improve the CRM data model. Support the cleanup and optimization of Salesforce reports, list views, and dashboards by identifying unused or redundant items and helping simplify reporting structures. Create and refine list views and reports to help internal teams access accurate and relevant CRM data. Assist in maintaining and improving Salesforce dashboards to ensure they provide clear and actionable insights. Process Improvement & Automation Explore opportunities to automate data processes and improve CRM workflows, helping reduce manual maintenance and improve efficiency. Research and evaluate ways to leverage emerging AI tools for CRM data management, such as data enrichment, duplicate detection, and process automation. Organization & Documentation Document data governance practices, reporting standards, and automation opportunities to support the long‑term health and efficiency of Filene’s CRM system. Support the technology team in maintaining clear documentation of CRM data structures, processes, and best practices. Job Requirements: Working towards a relevant degree or equivalent work experience Strong analytical, critical thinking, problem‑solving, and decision‑making skills Demonstrated interpersonal and customer service skills Excellent communications skills Intellectual curiosity and the desire to learn Preferred Experience: Candidate must be working toward a four‑year degree or possess equivalent work experience in Information Systems, Business Analytics, Data Analytics, Computer Science, Management Information Systems, Business Administration, Statistics, or a related field. Note: This is not an exhaustive list. We welcome applicants from any major with an interest in data, technology, or analytics. Strong technical skills, including familiarity with spreadsheets; Interest in data analysis, reporting, or business systems; Curiosity about AI tools and automation in business processes. Prior experience with Salesforce or other CRM platforms preferred. Familiarity with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint. Strong analytical, critical thinking, problem‑solving, and decision‑making skills. Ability to clearly organize and structure information. Strong written documentation and oral communication skills. Ability to actively manage projects and priorities simultaneously. Willingness to take initiative and work independently, while also contributing to a dynamic team. Intellectually curious about credit unions and their members. Enjoy working in a “think tank” environment where ideation, continually embracing change, being restless with the status quo, and seeking reinvention are part of the culture. A passion for purpose and precision – including the details. Compensation and Benefits: Base Salary Range: $18.00 - $28.00 Compensation may vary based on level of relevant experience, year in school, and number of previous internships. At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work‑life balance, career growth, and retirement assistance. Eligible employees may also enroll in medical coverage, an employee assistance program, and the 401(k) plan. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important. Accommodation Request: TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department. #J-18808-Ljbffr TruStage