Customer Experience -Eligibility Determination Specialist

$20 per hour

Cala Sourcing Solutions LLC

Vail, AZ

Job Description

Customer Care/Eligibility Determination Specialist

Location: Tucson, AZ
Pay Rate: $20/hour

Temp to perm opportunity

This job is onsite and only local candidates will be considered.

Position Overview

We are seeking detail-oriented Eligibility Determination Specialists to review and adjudicate unemployment and public assistance claims. In this role, you will conduct interviews, analyze information, verify documentation, and make eligibility determinations in accordance with program guidelines and regulations. This position requires strong critical thinking, clear written communication, and the ability to manage follow-ups with applicants.

Comprehensive classroom and on-the-job training will be provided.

Key Responsibilities

Review unemployment and public assistance applications for accuracy and completeness
Conduct interviews with applicants to gather and clarify eligibility information
Verify applicant information through documentation and system checks
Apply policies, regulations, and guidelines to make eligibility determinations
Adjudicate claims and prepare written determinations and decisions
Follow up with applicants as needed to obtain additional information
Maintain accurate case documentation and records
Meet productivity, quality, and compliance standards

Required Skills & Qualifications

Strong analytical, critical thinking, and decision-making skills
Excellent written and verbal communication skills
High attention to detail and accuracy
Ability to conduct structured interviews and fact-finding conversations
Comfortable working with multiple systems and documenting case notes
Ability to manage follow-ups and work within deadlines

Preferred Qualifications

Experience in eligibility determination, claims adjudication, or public assistance programs
Background in customer service, case management, or administrative support
Familiarity with unemployment insurance or government assistance programs

Training

Paid classroom training
On-the-job training with ongoing support

Apply

Vacancy posted 2 days ago

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