Supply Chain Operations Specialist II - Melrose Park, IL

Supply Chain Operations Specialist II - Melrose Park, IL CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. Your Role Are you known for exceptional operational support in the supply chain environment? Are you passionate about data reporting and analysis and transportation operations? If so, we have an opportunity that would allow you to provide an essential role and contribute to delivering superior supply chain services in our warehouse environment. Must be available to work any of the following shifts: Sunday–Thursday: 2nd Shift (4:00 PM – 12:30 AM), or Monday–Thursday: 1st Shift (8:00 AM – 4:30 PM), or Tuesday–Saturday: 1st Shift (8:00 AM – 4:30 PM) Hourly Range: $21.67 – $27.08 per hour, plus overtime as needed. What are you going to do? Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs. Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate. Interface with airlines, shipping, truck and related carriers to understand requirements, track shipments or details; operations are typically standard to complex. Manage various documents for accuracy; requires operational knowledge of customers, carriers, and procedures. Update various operational/customer data in software systems and applications, work to identify missing or potential operational or service concerns and communicate with appropriate groups as necessary to resolve. Utilize databases, logs, and other sources to locate and verify information; information is usually operational in nature, standard to complex. Track orders and shipments and assist with tracing as needed; usually more standard, regional or domestic operations. Create and process invoices, reviews for operational accuracy, and works with customers on questions and payment. Assist with running and summarizing operational reports and details; present information to co-workers or supervisors as needed. Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes. Ensure compliance with company policies and procedures and maintain a safe and effective work environment; assist others with understanding operational items. What are we looking for? Education and Experience High School graduate or GED. Five years of office experience in a logistics/transportation environment. Skills Basic to Intermediate proficiency in Microsoft Office, Internet, web-based and job specific software applications. Utilizes databases and systems to review and verify documentation and information. Ability to prepare basic reports, queries, and operational information. Ability to track and trace basic shipments or product. Characteristics Understanding of providers, carriers and services in related supply chain environments. Ability to communicate potential concerns or delays. Operates in a fast pace and changing environment and in both a team and individual contributor environment. Capable of communicating with co-workers to provide and receive direction. What do we have to offer? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role. About Tomorrow We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. #J-18808-Ljbffr American President Lines