Counter Staff-Full Time

Guest Service Representative

Tide Cleaners is seeking a Guest Service Representative to join our team! We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable customer experience for our customers. Provide the best in-store customer experience to our dry cleaning, laundry pick up and drop off customers. Manage any customer inquiries via phone, email, and in-person, build rapport with customers and identify their needs. Be able to resolve/deescalate customer complaints/issues. Perform all clothes check-in and check-out tasks. Tag, spot check, organize garments according to any customer details request. Inform customers about payment methods and verify their credit card data. Perform basic math skills to calculate garment prices and operate cash transactions accurately. Ensure the quality standards of Tide Dry Cleaners are met. Be able to function in a fast-paced environment with a high level of detail while standing for long periods of time. Maintain cleanliness of the entire store, specifically the counter area to ensure a neat store appearance. Other duties may be assigned.

Qualifications: Ability to recognize numbers and perform basic math skills. Ability to self-start and maintain positive/energetic motivation. Strong leadership qualities. Participate in ongoing education and training. Must be able to stand for long periods of time. Previous experience in hospitality/customer service roles is preferred.

Shift and Schedule: Monday-Friday 1:00pm-7:00pm (day off TBD based on availability) Saturday Shift 9:00am-4:00pm Sundays off Additional hours available if candidate is willing to go to other locations nearby. Full-time 32+ hours weekly

Benefits: Health Insurance Yearly Paid Time Off