Director, Account Management

Director, Account Management

Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of. Are you ready to take your career to the next level with a rapidly expanding global company? As the Director, Account Management, you will be responsible for managing the customer experience within the company, as well as leading complex solutions that deliver value. Become a part of our dynamic team and we'll help you develop to a level that will exceed your expectations. Pay, benefits and more. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Champion the Voice of Customer (VoC) methodology to enhance and manage customer experience
• Drive customer retention and satisfaction by cultivating strong relationships and proactively identifying opportunities for organic growth within existing accounts
• Establish and execute strategic plans to drive account penetration and long-term growth
• Partner closely with Operations teams to ensure service level agreements (SLAs) are consistently met and customer expectations are exceeded
• Lead commercial activities including work order completion, renewal negotiations, pricing discussions, and front-line customer negotiations
• Serve as a key contributor in the development, review, and refinement of Statements of Work (SOWs) and RFP responses
• Build and nurture relationships to support successful internal and external initiatives

What you need to succeed at GXO:

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience
• 7 years of progressive experience in account management
• Demonstrated ability to lead strategic customer initiatives, manage complex relationships, and deliver commercial value
• Superior customer relationship management experience and skills
• Experience in pricing strategy, RFP responses, Work Order creation and development of Statements of Work (SOWs)
• Strong business acumen and cross-functional collaboration skills
• Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence internal and external stakeholders
• Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience

It'd be great if you also have:

• 10 years of progressive experience in account management
• Experience within supply chain or logistics environments is a strong plus
• Strong analytical thinking skills with the ability to interpret data, identify trends, and support strategic decision-making
• Advanced project and time management skills, with the ability to prioritize effectively, manage multiple initiatives, and consistently meet customer expectations

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. We are proud to be an Equal Opportunity employer including Disabled/Veterans. GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.