Adult Care Manager

Full Time

Plattsburgh, NY, US

Salary: $24.63 Hourly

A Spanish version of this position is available upon request

La version de esta posicion esta disponible en Español si es requerida

BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team!

The Adult Care Manager provides outreach and enrollment services to adults who meet the eligibility requirements of New York State’s Adult Health Home program. Organizes client care to improve client health outcomes and reduce unnecessary emergency room and inpatient hospitalizations. Involves the coordination of personnel and resources needed to facilitate the appropriate delivery of health care services. 

What your day might look like:

• Document all case activity, including outreach, consent development and assessment, plan development, client progress and transition arrangements.  

• Complete Comprehensive Assessment within required timeframe, updating per AHI policy. 

• Develop a comprehensive Plan of Care in collaboration with participant within required timeframe, updating per AHI policy. 

• Inventory and coordinate existing services relevant to the Plan of Care, identifying and securing additional services as appropriate.  

• Provide monthly Health Home core service per DOH requirements. 

• Conduct case review meetings with members of interdisciplinary team. 

• Promote evidence-based wellness and prevention resources. 

• Track and share information and care needs across providers. 

• Support adherence to treatment recommendations. 

• Help ensure coordinated, safe transitions in care. 

• Support effective collaborations with community-based resources. 

• If applicable, work with Health & Recovery Plan Assessor to determine HCBS eligibility. 

• Follow procedures and protocols for clients identified as Health Home Plus. 

• Complete monthly billing documentation. 

• Follow policies and procedures outlined by the Health Home. 

• Participate in required training. 

• Participatory member of staff and supervisory meetings. 

• Additional duties as assigned

Education Requirements:

Candidates must meet one of the following:

• Bachelor’s degree or higher in: Child & Family Studies, Community Mental Health, Counseling, Education, Nursing, Occupational Therapy, Physical Therapy, Psychology, Recreation Therapy, Rehabilitation, Social Work, Sociology, Speech & Hearing, or a closely related field; or

• NYS licensure and current registration as a Registered Nurse and a bachelor’s degree; or

• Credentialed Alcoholism and Substance Abuse Counselor (CASAC).

Professional Experience Requirements:

In addition to meeting the education criteria above:

• Minimum of two (2) years of experience in one of the following areas:

• Providing direct services to individuals with mental health, developmental disabilities, alcoholism, or substance use disorders; or

• Linking individuals with these diagnoses to community-based services essential for independent living.

A master’s degree in a related field may substitute for one (1) year of required experience.

Knowledge, Skills & Abilities:

• Strong engagement and organizational skills to support person-centered service delivery

• Ability to work both independently and collaboratively

• Effective written and verbal communication skills

Additional Requirements:

• Ongoing maintenance of CPR/Safety certification

• Valid New York State driver’s license with a driving record acceptable to the agency’s insurance carrier (transportation of service recipients may be required)

BHSN is an Equal Opportunity Employer, and supports Diversity, Equity, and Inclusion in its hiring and employment practices so that every team member can feel like they belong and be their authentic self to thrive in their personal and professional lives. In order to do that, all applicants will receive consideration for employment without regard to age, race (including traits historically associated with race, including but not limited to, hair texture and protective hairstyles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic predisposition or carrier status, marital status, arrest record or status as a victim of domestic violence, familial status, gender/gender expression, reproductive health decisions, citizenship or immigration status or any other factor prohibited by law.