Medical Assistant Patient Care Coordinator

Care Coordinator (WFH - US)

Job Title: Care Coordinator
Location: WFH (US)
Work Environment: Work From Home with a HIPAA-compliant home office

Salary Transparency
Salary dependent on the working state location:

• Tier 1: $16.33-$20.00/hr
• Tier 2: $18.50-$23.50/hr
• Tier 3: $22.00-$24.00/hr

Salary Disclaimer
Compensation for this position is based on the employee's primary work location and reflects geographic labor market differences. The hourly ranges listed represent the anticipated pay range for this position in each applicable state. Individual offers will be based on factors including job-related skills, experience, education, certifications, internal equity, and applicable state and local laws.

Why Choose Us?
Cosán is a leading healthcare services organization committed to delivering exceptional patient care and innovative solutions to providers and partners. Join a mission-driven, collaborative team that values compassionate care and meaningful patient outcomes. As a Care Coordinator, you'll play a vital role in closing gaps in patient care and making a real difference in the lives of those managing chronic conditions.

What We're Looking For:
We're looking for a compassionate, patient-centered Care Coordinator to manage a panel of patients and provide health coaching through monthly outreach. The ideal candidate is an excellent communicator who can build rapport with patients, collaborate with clinical teams, and advocate for patient needs. You thrive in fast-paced environments, are comfortable navigating multiple technology platforms, and are passionate about helping patients achieve better health outcomes.

What You'll Do:
Patient Outreach & Health Coaching

• Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
• Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
• Maintain call quality standards through consistent engagement and professional communication in every patient interaction.

Care Coordination & Collaboration

• Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.
• Support care coordination goals by staying on schedule with monthly outreach targets.
• Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services.

Patient Advocacy

• Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient's care circle.
• Partner closely with providers, clinical teams, and caregivers to support positive patient outcomes.

Documentation & Compliance

• Document all patient interactions in real time using the care coordination platform.
• Maintain HIPAA compliance in all patient communications and documentation.
• Maintain accurate, real-time documentation to support care coordination goals.

Required Qualifications:

• Must hold a nationally recognized medical assistant certification (CMA, RMA, CCMA, NCMA, CMAC, or equivalent state-issued MA-C).
• OR Certified Pharmacy Technician (CPhT)
• Minimum 1 year of clinical experience in primary care, hospital, or a specialty healthcare setting.
• Experience with Electronic Medical Records (EMRs) and strong computer navigation skills.
• Proficiency in multiple technology platforms and ability to navigate complex systems.
• HIPAA-compliant home office setup with minimum 50 Mbps download / 5 Mbps upload internet capability.
• Must be legally authorized to work in the United States.

Preferred Qualifications:

• Experience in care coordination, chronic care management, or behavioral health integration.
• Familiarity with remote patient monitoring (RPM) or remote physiological monitoring platforms.
• Previous experience managing large patient panels (200+).
• Bilingual capability (English and Spanish preferred).

Compensation & Benefits:

• Paid Time Off + Company Holidays.
• Medical, Dental, Vision Insurance.
• Complimentary Life Insurance.
• 401(k) Plan.
• Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.
• Employee Assistance Program including mental health resources.
• Company-provided equipment (laptop, monitor, headset, etc.).

Work Environment & Requirements:

• 100% WFH with a Monday-Friday schedule-no weekends or late nights.
• High-speed broadband internet and private home workspace required
  • Candidates must complete a company-provided internet speed test to confirm a minimum of 50 Mbps download / 5 Mbps upload.
• Private workspace for compliance with HIPAA privacy laws.

If you're a compassionate healthcare professional ready to make a meaningful impact in patients' lives, we want to hear from you. Apply today and help us deliver exceptional care coordination!

Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.