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Guest Service Agent

$40 per hour

Hilton Chicago

Responsibilities Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance. Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately. Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries. Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue. Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications. Qualifications We look for team members who embody Hilton’s core values and the qualities that drive success: Passion for spreading the light and warmth of hospitality. Integrity and the willingness to always do the right thing. Leadership that inspires others. A commitment to teamwork to achieve the best outcomes. Ownership and accountability for actions. Focus on the present moment with urgency and discipline. Benefits Medical & Vision Insurance: Blue Cross Blue Shield of Louisiana Dental & Voluntary Insurance: SunLife Flexible Spending Account (FSA): WEX 401(k) with employer match up to 5% Employee Assistance Program (EAP): ComPsych Free Team Member Meals Discounted Parking Discounts at property outlets Paid Time Off (PTO) Program Go Hilton Travel Discounts Tuition Reimbursement Guild Education Program Travel perks: 110 nights of deeply discounted travel, with room rates as low as $40/night via Go Hilton program. Employee Stock Purchase Program (ESPP): 15% discount on Hilton shares. Paid parental leave for eligible partners and adoptive parents. Personalized caregiving concierge services. Crisis Concierge services. Free counseling and support via EAP. Generous PTO. Health & welfare benefits offering checkups, dental cleanings, new glasses. Retirement plans for financial security. Benefits availability may vary based on location and terms. #J-18808-Ljbffr Hilton

Vacancy posted 2 days ago
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