Information Desk Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

JOB SUMMARY

Responsible for addressing the information needs of patient families, physicians and staff while creating an atmosphere of care, concern, warmth and compassion. Assist in maintaining a clean and orderly waiting area.

Reports To: Pre-Op Manager & CNO
Classification: Non-Exempt

QUALIFICATIONS

High School diploma or GED required. Two years customer service or receptionist experience in a medical facility preferred. Strong interpersonal communication skills; able to speak effectively to internal and external customers as required. English language required. Position requires attendance as early as 5:30 am daily.

Attributes; Professional, customer focused, mutli-tasker, calm, pleasant demeanor.

OCCUPATIONAL EXPOSURE

Office Environment

RESPONSIBILITIES

1. Direct patient visitors as directed by the physician and nursing staff.( i.e. apply physician preferences)
2. Coordinate patient family flow to facilitate surgeon/family consultations.
3. Promote patient confidentiality and compliance with privacy practices during front desk operations.
4. Processes phone calls in efficient manner.
5. Communicates with patients and family in a professional and courteous manner. Keeps families informed of patient status as needed. Compassionate, caring communications.
6. Assists others with various tasks when needed.

1. Comply with facility Standards of Behavior and complete all required education assignments within the designated timeline.
2. Anticipates visitor/familys needs.
3. Coordinates work station coverage.
4. Assists in maintaining lobby area clean, well-organized and neat as needed.
5. Monitors content on televisions and addresses as necessary.
6. Suggests changes in procedures as necessary to improve service
7. Regularly attends unit meetings.

PHYSICAL DEMANDS

1. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2. While performing the duties of this job the employee is frequently required to sit, converse, and listen; use hands to touch, handle, or feel objects, tools or controls; and to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
3. The employee must be able to lift and/or carry over 20 pounds on a regular basis and be able to push/pull over 25 pounds on a regular basis.
4. The employee must be able to stand and/or walk at least five hours per day.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.