Shift Leader

Basic Purpose and Objectives of the Position The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Focal points include: driving excellence in customer service, maintaining company standards in product and facility specifications, reviewing food handling procedures, and assessing operational processes. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not authorized to serve in a managerial capacity. Accountabilities Customer Satisfaction and Product Quality Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards. Conducts periodic food safety audits. Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service. Financial Shares day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers. Operations Conducts daily inventory, completes shift-to-shift food safety audit, and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation, and order fulfillment to ensure adherence to company standards. Monitors speed with service metrics and resolves bottlenecks to achieve goals. In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing. Human Resources Provides ongoing coaching and feedback to crew employees. Provides hands‑on training in the Learning Zone. Qualifications and Benefits Hourly wage: $17.00 – $20.00. Full-time Shift Leaders eligible for up to 40 hours of paid time off (PTO) per year after 52 weeks of continuous full-time service, and up to 80 hours of PTO after five years. (Eligibility applies to full-time team members.) Eligible for medical, dental, and health insurance. Short‑term disability after 90 days of employment. Eligible for a performance bonus if the store achieves desired goals. #J-18808-Ljbffr Taco Bell / KFC