Business System Analyst

Job Description

Job Description

BUSINESS SYSTEMS ANALYST

Department: Finance and Administration

JOB SUMMARY

The Business Systems Analyst at One More Child serves as a liaison between business departments and Information Technology to support organizational goals through technology solutions, process improvement, and project coordination. This role analyzes business processes, gathers and documents requirements, supports system implementations, and assists with ongoing optimization of enterprise applications and operational workflows.

The Business Systems Analyst works collaboratively with internal stakeholders, vendors, and technical teams to improve system effectiveness, support project delivery, and ensure alignment between business needs and technology solutions. This role also supports project management activities and change management efforts.

ESSENTIAL DUTIES AND FUNCTIONS

• Partner with departments to gather, analyze, and document business and system requirements.
• Evaluate current business processes and identify opportunities for operational improvement and automation.
• Support implementation, enhancement, and optimization of enterprise applications and business systems.
• Facilitate meetings, process discussions, and requirements-gathering sessions with stakeholders.
• Create and maintain business requirements documents, process flows, functional specifications, and system documentation.
• Support organizational data integrity, governance, and compliance initiatives.
• Support technology projects from initiation through implementation and post-production support.
• Support change management activities and assist with user adoption initiatives for new systems and processes.
• Conduct end-user training sessions and create training and support materials.
• Maintain documentation of system configurations, workflows, procedures, and support processes.
• Collaborate with technical teams, vendors, and business stakeholders to ensure successful project delivery.
• Assist with system testing activities, including user acceptance testing (UAT), defect tracking, and validation.
• Assist in maintaining project documentation, issue logs, risk registers, and communication plans.
• Perform additional duties as assigned in support of departmental and organizational objectives.

SUPERVISORY RESPONSIBILITIES

• N/A

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree preferred in Information Systems, Business Administration, Computer Science, or related field; or equivalent combination of education and experience.
• At least three years of experience in business systems analysis, project coordination, business process improvement, or related technology support roles.
• Experience gathering business requirements and translating them into functional solutions.
• Experience supporting or participating in technology implementations, system upgrades, or organizational change initiatives.
• Experience working with enterprise business systems, CRM platforms, ERP systems, or comparable technologies.
• Strong analytical, organizational, and problem-solving skills.
• Experience facilitating meetings and communicating effectively with both technical and non-technical stakeholders.

PREFERRED EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in social work, human services, or related field.
• Two years of experience working with exploited persons.
• Bilingual

COMPETENCIES

• Present oneself, both at and outside of work, in a manner keeping with One More Child’s Core Values of Humble, Hungry, Wise, and Called.
• Ability to solve day-to-day problems by analyzing issues and determining next steps.
• Strong attention to detail and high level of accuracy.
• Excellent written and verbal communication skills.
• Ability to follow instructions, meet deadlines, and work independently.
• Commitment to ongoing skill development and learning.

SPIRITUAL QUALIFICATIONS

• It is the mission of One More Child to provide Christ centered services to vulnerable children and struggling families. As stated in the Second Amended and Restated Articles of Incorporation, One More Child provides these services in a Christian context consistent with The Baptist Faith and Message (2000). Employees of One More Child commit to live in a manner that is not contrary to this Have had a personal conversion experience with Jesus Christ and been scripturally baptized.
• Computer and systems skills include experience with Microsoft Word and Excel.
• Mathematical abilities include the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to develop intermediate mathematical formulas in Excel spreadsheets.
• Ability to build effective professional and positive working relationships internally and externally.
• Effective communication skills, both oral and written; attention to detail, and ability to multi–task and stay organized under tight deadlines.
• Presents him or herself outside the agency in a manner in keeping with the agency’s core values and guiding principles.
• Ability to provide excellent customer service.
• Ability to maintain confidential employee and company information.
• Ability to multi-task.
• Ability to understand and follow oral and written instructions, meet deadlines, and work independently and as a member of team.
• Ability to solve daily problems by analyzing situations, determining next step and implementing.
• Ability to comprehend and process information rapidly and accurately.
• Skills in effectively organizing work, files, records, etc., to maintain efficient work flow.
• General knowledge of standard office practices and office equipment.

PHYSICAL DEMANDS

These physical requirements are not exhaustive, and One More Child may add additional job-related physical demands to these if the need arises. Corrective devices may be used to meet these physical requirements.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is regularly required to walk and reach with hands and arms. Specific vision abilities required by this job include close vision.

This job requires the ability to work in stressful conditions from time to time and remain focused for extended periods of time. The ability to lift up to 30 pounds (boxes, documents, and equipment).

WORK ENVIRONMENT

The work environment describes the conditions that an employee may encounter when performing their job duties, including but not limited to, the essential functions of the position. Reasonable accommodation may be available to enable individuals with disabilities to perform these duties.

Job functions are performed in a variety of settings, including office environments, public settings (churches/conference centers/etc.) and private settings (e.g., the homes of clients). Office locations and situations vary. The position requires considerable flexibility in scheduling and travel throughout the assigned area. Events and engagements could result in unpredictability in weather conditions.

DISCLAIMER

This job description is not intended to be an all-inclusive list of the requirements of this position, but to describe the general nature of the job and provide a reasonable representation of its activities. Additional related work may be identified and assigned by the organization and included as an area of responsibility while assessing performance.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

One More Child is committed to a workplace environment that encourages growth and respect for all current and prospective employees based upon job-related factors such as their educational background, work experience, and ability to perform the essential functions of a particular job. It is the policy and practice of One More Child to prohibit any form of discrimination or harassment based on statuses protected under federal, state, or local laws which are applicable to the organization. As a religious organization, One More Child provides services in a Christian context consistent with The Baptist Faith and Message (2000). Employees of One More Child commit to live in a manner that is not contrary to this foundational statement of faith.

CLEARINGHOUSE

In compliance with House Bill 531 (2025), please access the State of Florida's Background Screening Clearinghouse Education and Awareness website: