Retail Shift Leader (Part-Time)

Lead With Heart. Create Smiles. Make Every Shift Sweeter.

Position: Part-Time Shift Leader

Location: Waterside Place, Lakewood Ranch, FL

Pay: $18.00/hour plus tips

Schedule: Nights, weekends, and holidays required

We're looking for a dependable, hands-on Shift Leader who can support the team, serve our guests, and keep the store running smoothly. This role includes opening and closing the store, directing Team Members, handling cash and keys, and preparing confections using hot production equipment. Availability for assigned openings or closings, evenings, weekends, and holidays is required.

THE WHY

Since 1947, Kilwins has been creating enjoyment and making people happy through handcrafted confections, premium ice cream, and genuine hospitality. Our values are simple: Treat others as you want to be treated. Do your best. Have fun.

WHAT YOU'LL DO

• Lead assigned shifts, provide clear direction, and coach Team Members.
• Scan the store, recognize where help is needed, adjust priorities, and step in to keep work flowing smoothly.
• Open or close the store and complete required procedures.
• Welcome guests, resolve routine concerns, and model exceptional service.
• Serve Kilwins products and prepare or cook confections using designated equipment as trained.
• Count drawers, access the safe, prepare deposits, approve authorized refunds and voids, and protect keys and alarm codes.
• Help ensure minors receive required breaks, work permitted hours, and use age-appropriate equipment.
• Communicate shift updates and promptly report employee, cash, safety, guest, or equipment concerns.

WHO THRIVES HERE

You'll probably enjoy this role if you lead by example, communicate clearly, and recognize what needs attention without waiting to be asked. Dependability, sound judgment, and the confidence to respectfully direct others are essential.

WHAT YOU'LL NEED

• Must be at least 18 years old.
• Retail, food-service, customer-service, or leadership experience is preferred.
• ServSafe certificationor willingness to obtain it at Kilwins' expense.
• Availability for assigned openings or closings, evenings, weekends, and holidays.
• Ability to stand and walk throughout most of the shift, work safely around hot equipment, and lift up to 50 pounds with assistance when appropriate.

WHAT WE PROVIDE

• $18.00/hour + tips
• Paid training and employer-paid ServSafe certification when needed
• Part-time scheduling
• 50% employee discount at Kilwins Company Stores
• Opportunities to build leadership and production skills

Apply today and help us make someone's day a little sweeter! Employment is contingent upon successfully completing applicable background-check and drug-screening requirements. Kilwins Chocolates Franchise, Inc. is an Equal Opportunity Employer and a Recovery Friendly Workplace. We maintain a smoke-free, vape-free, and drug-free workplace. This position is not eligible for employer-sponsored work authorization or relocation.

Kilwins Chocolates Franchise