Process Improvement Analyst / Business Analyst - Health Department

Job Description

A career with a purpose in the community you love!

Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading.

What it’s like to work here:

At Salt Lake County, our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work-life balance, and room to grow and develop.

Surround yourself with:

Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live, work, and have fun. Salt Lake County is about connecting people and championing our community. Our community is more than a place; it's our heart and service that brings us together.

We encourage work-life balance:

Working for Salt Lake County is more than just a paycheck. A career with us includes several benefits and perks. We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days, and one personal day every year. Some positions have a hybrid work environment, giving you the flexibility to manage working from home and being in the office.

Additional Benefits Include:

• Retirement options for hybrid pension/401(k) or 401(k) only with 10% employee contribution

• Medical coverage, including a 100% County-paid premium option

• Dental and Vision coverage with coverage for adult designees

• Health Savings account with a County contribution of up to $1,200 per year, or a Flexible Spending Account

• 100% County-paid Long-Term Disability and employee-paid Short-Term Disability options

• Professional Development and professional membership fees paid

• Tuition Reimbursement

• Plus: Onsite medical clinic and gym; hospital insurance, auto insurance, and home insurance, and discounts at County facilities

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JOB SUMMARY

Partners with leadership, managers, supervisors, and program staff within and across departments to drive innovation, cultivate curiosity, and strengthen relationships. Communicates complex information to a range of stakeholders, develops goals and metrics for performance management, designs and maintains data collection and management systems, and conducts quantitative and qualitative research.

Translates and interprets complex information and findings and shares insights to inform organizational priorities and service improvements. Supports strategic planning, operational decision-making and continuous improvements efforts by performs advanced analytics, including statistical analysis, forecasting, predictive modeling, and prescriptive modeling. Supports the design, implementation, and improvement of customer and employee experience systems, including surveys, feedback tools, dashboards, and qualitative analysis.

MINIMUM QUALIFICATIONS

Bachelor's degree from an accredited college or university in Data Analytics, Information Science, Economics, Sociology, Business Administration, Public Administration, Public Policy, or related field, plus four (4) years of related experience; OR an equivalent combination of related education and experience.

Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements.

ESSENTIAL FUNCTIONS

• Works with County agency directors, managers, analysts, and frontline staff to establish agency outcomes, indicators, baselines, and performance measures, as well as methods for tracking progress towards those outcomes and performance measures.

• Designs and develops reports, graphs, dashboards, presentations, and narratives to convey complex data and information for internal and public use.

• Engages with other technical experts to design, develop, and improve data tools and reports.

• Assists internal data users to adopt a wide range of tools and methods to collect, manage, interpret, and report on performance measures and operational data to inform program management.

• Provides training and feedback to staff on the implementation and use of new and existing data tools.

• Advises on best practices for data collection, including survey design, and identifies opportunities to leverage administrative data and other public data.

• Identifies and pursues opportunities to conduct research, establish pilot projects, and manage other short-term projects as needed.

• Researches and identifies national best practices, similar governmental practices, and promising new analytic methods and technology related to data, innovation, and process improvement.

• Creates and updates internal data management and data sharing policies and procedures to help guide and document data management, data sharing, and coordination efforts.

• Contributes to countywide data governance initiatives.

• May monitor compliance with federal and state data privacy regulations and County data sharing agreements, including staying abreast of changes to data privacy regulations and data sharing agreements.

• May supervise staff.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA)

Knowledge of:

• Quantitative and qualitative research methods

• Data visualization tools

• Data programming languages/tools

• SQL and relational databases

• Database extraction, data cleaning, data wrangling, and basic data analysis

• Advanced features and formulas in Excel or Smartsheet

• Data sharing, security, privacy, and related regulations

• Project management methods and tools

• Personnel supervision, management, and development

Skills and Abilities to:

• Communicate effectively verbally, in writing, and through data visualizations

• Think logically and systematically to solve complex problems

• Analyze business and technical processes and determine ways of making them more efficient

• Engage in building a culture of data literacy and continuous performance improvement

• Seek out and propose data projects and opportunities to collaborate internally and externally

• Monitor emerging technology and tools (e.g., Artificial Intelligence) and evaluate opportunities and challenges of applying new technologies and tools to performance management and data analysis

• Work under pressure and meet tight deadlines

• Maintain confidentiality and professionalism

Additional Information

IMPORTANT INFORMATION REGARDING THIS POSITION

Typical hybrid work schedule is Monday through Friday, 8:00 AM to 5:00 PM, with minimum of two days in office, and a flexible work schedule with approval from management.

W ORKING CONDITIONS AND PHYSICAL REQUIREMENTS

W ork duties are typically performed in a general office setting, sitting or standing for long periods of time at a computer.

Job LocationsUS-UT-SALT LAKE CITY

Requisition ID2026-40955

of Openings1

Requisition Post Information* : Posted Date4 days ago(5/26/2026 7:29 PM)

SLCO Department (Portal Searching)Health Department

Location : LocationUS-UT-SALT LAKE CITY

Location : Address610 S 200 E

Location : Postal Code84111

Position Type (Portal Searching)Regular Full-Time (Merit)

Requisition Post Information* : Post End Date6/1/2026

Grade016

Posted Min$70,503.00/Yr.

Posted Max$88,129.00/Yr.