Customer Service Representative - State Farm Agent Team Member

We're Hiring!

We are a very busy office and are looking for our next great team member.

About Our Agency

At the Darla Pettaway State Farm Agency, we are committed to helping individuals, families, and businesses protect what matters most through personalized insurance solutions and exceptional customer service. Since opening our agency in 2021, we have built a reputation for creating lasting relationships, serving our community with integrity, and providing a welcoming, bilingual environment for our customers. Our agency values teamwork, professional growth, and making a positive impact both inside and outside the office. With a strong foundation in community service and leadership, we foster a collaborative workplace where team members are supported, encouraged to develop their careers, and empowered to make a difference every day. If you're looking to join a growing, customer-focused agency that values people, service, and continuous learning, we'd love to meet you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Darla Pettaway - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Salary Range $40K-$90K base + commissions and bonuses

Compensation: $45,000.00 - $55,000.00 per year

Apply Now and Let Us Put You on the Path to Success

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.