Franchise Business Coach

Work location: North Attleboro, MA office Travel: 25% Company Overview Mosquito Shield is the leading residential mosquito and tick control service with over 100 owners across the United States. Each of Mosquito Shield’s locations are owned and operated by independent local business owners. Founded in 2001, Mosquito Shield has invested nearly two decades of research and development in the perfection of its Mosquito and Tick Proprietary Blend™, which turns any treated property into a mosquito & tick free zone by killing and repelling mosquitoes, ticks, and other harmful outdoor pests. The company has since introduced its perimeter pest control service, Perimeter Shield™, and special event service Event Shield™. Mosquito Shield offers Franchisees proprietary systems and products, state-of-the-art technology and analytics, and unique benefits like Mobile Route Management, custom marketing plans, in-depth customer analytics and targeting strategies, and a Customized Business Management Platform. Position Summary The Franchise Business Coach (FBC) reports directly to the Vice President of Operations. In this role, you will work closely with franchise owners, providing guidance, support, and strategic insights to help them build and sustain successful franchise businesses. You will have the opportunity to collaborate with both established owners and those new to the system. Regular communication with franchisees will be key to addressing the seasonal needs of our business. Occasional travel for on-site visits will be required. This hybrid position includes 3-4 days per week in person at our North Attleboro office. Responsibilities Serve as the primary liaison between franchise owners and the home office. Lead, inspire, and coach franchisees by promoting best practices and resolving unique challenges. Provide comprehensive guidance on operations, covering leadership, marketing, sales, and financial management to support the success of Mosquito Shield franchises. Prepare, coordinate, and facilitate meetings aimed at driving brand growth and increasing revenue. Establish and maintain effective communication with franchisees, fostering trust and strong relationships. Assist in developing and delivering training materials, driving growth through workshops, meetings, and other support initiatives. Contribute to the creation of marketing, sales, production, financial, IT, and training programs for the franchise system. Lead regular calls with franchisees and conduct occasional field visits to ensure alignment and support. Organize and oversee franchise functions to build morale, enhance communication, and strengthen team dynamics. Conduct routine Profit and Loss (P+L) / Forecast reviews with franchisees. Other duties as assigned. Requirements 3+ years of business coaching experience, ideally within a Franchise organization. 3+ years of achieving business goals. Ability to influence and drive change using an assertive yet collaborative leadership approach. Strong communication skills, including written and verbal. Strong problem-solving skills and an ability to use independent judgement and discretion. A strong desire to meticulously manage details. Proactive and able to work independently and build trust with key stakeholders. Proven ability to execute effective priority management. Bachelor’s degree in a business-related field preferred. Ability and willingness to travel up to 25% of the time. Benefits We offer a flexible, supportive work environment where you can make a meaningful impact on franchisees' success. Our benefits include: Medical, Dental, and Vision Insurance Long-Term and Short-Term Disability Insurance Supplemental Life Insurance 401(k) Generous Paid Time Off Equal Opportunity Employer Five Star Franchising is an equal opportunity employer. Hiring decisions are made without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law. Reasonable Accommodations Qualified individuals with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and applicable state or local laws. #J-18808-Ljbffr