F&B Supervisor

ROLE DESCRIPTION

Position: Food and Beverage Supervisor

Status: Exempt
Reports to: Food & Beverage Manager

Are you a Customer Service Super Star? WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today's passionate traveler. Each of our hotels is intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Description

JOB SUMMARY

The Food and Beverage Supervisor is responsible assisting the Food & Beverage Manager in overseeing all aspects of the hotel's food and beverage operations, including banquet events, room service, and minibar. The Food & Beverage Supervisor plays a key role in supervising staff, coordinating event logistics, and maintaining high standards across all F&B outlets.

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

• Assist the F&B Manager with overseeing daily operations of all food and beverage outlets, including restaurant, bar, and banquet services.
• Help to coordinate the setup, execution, and breakdown of banquet events according to event plans.
• Manage inventory of food, beverage, and banquet supplies, ensuring proper stock levels and equipment functionality.
• Collaborate with other departments to ensure seamless service and event execution.
• Report to the F&B Manager on all daily reports and information shared from weekly and daily meetings.

Supervisory Responsibilities

• Supervise F&B and banquet staff, providing leadership, guidance, and support to ensure high performance.
• Conduct pre-shift and pre-event meetings to review service standards, assignments, and event details.
• Monitor staff performance and provide coaching and feedback for continuous improvement.
• Assist the F&B Manager with coordinating trainings and rehearsals throughout the wek.

Guest Services

• Ensure guest satisfaction by responding promptly to requests and concerns.
• Handle guest complaints professionally and efficiently, resolving issues to maintain a positive experience.
• Assist with special accommodations and requests, ensuring personalized service.

Team Support and Training

• Train new staff on food and beverage service standards, safety procedures, and hotel policies.
• Provide ongoing training and development opportunities to enhance team performance.
• Ensure compliance with health regulations, hotel policies, and industry standards.

Communication and Reporting

• Maintain regular communication with the F&B Manager and other department heads to keep aligned on operations and events.
• Assist the F&B Manager to prepare and submit reports on F&B performance, event feedback, and improvement suggestions.
• Communicate any operational issues or concerns promptly to management.

Safety & Compliance

• Ensure a safe working environment by enforcing hotel safety policies and procedures.
• Comply with all food safety, alcohol service, and industry regulations.
• Report any safety hazards or incidents immediately.

ESSENTIAL SKILLS AND QUALIFICATIONS

• Strong leadership and team management skills
• Excellent verbal and written communication abilities
• Effective time management and problem-solving skills
• Proficiency in POS systems, event management software, and Microsoft Office Suite
• Attention to detail and commitment to high service standards
• Certification in hospitality management or related field required

Physical Requirements

• Sitting: Occasional
• Standing/Walking: Frequent, including during service and event oversight
• Lifting/Carrying: Up to 50 lbs, including supplies and equipment
• Other Physical Requirements: Frequent handling, grasping, and crouching

Working Environment

• Interior: Restaurant, bar, banquet halls, kitchens, and other hotel service areas
• Exterior: Occasional outdoor events, exposure to various weather conditions

BASICS

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties as assigned by the supervisor

Qualifications

Education and Experience:

• High school diploma or equivalent required
• Minimum of 2 years of experience in food and beverage
• Previous supervisory experience required