Retail Sales Associate - Mox Boarding House

Job Description

Job Description

ABOUT US:

Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience.

In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and Chandler, we deliver an elevated experience to local gaming communities.

Our Mission: We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world.

Our Benefits: Excellent benefits, generous PTO, and flexible scheduling, remote work opportunities, paid parental leave, safe harbor 401k match, paid holidays and employee discounts. We are a family friendly culture that supports work life balance.

Role:

The Retail Sales Associate is tasked with delivering exceptional customer service in an establishment that encourages a rich customer experience around gaming and creative play. This role demonstrates a strong desire to help grow the gaming community and provides world class customer service. The Retail Sales Associate connects with our customers through meaningful sales conversations to identify each guests needs, while utilizing our games library and showcasing our products.

Responsibilities:

• Consistently greets each customer as they enter the store and acknowledge them as they are leaving.
• Maximize time on the main floor, utilizing the cash wrap area only to complete transactions, answer the phone and respond to lending library requests or request list inquiries.
• Guides customers through our product selection; match game characteristics to the customer's interests.
• Actively and continuously seeks to learn and play new games in order to showcase product to customers throughout the store and restaurant.
• Maintain an ongoing understanding of our best sellers and their rules of play, to fluidly answer questions for customers gaming in our spaces.
• Inform and encourage customers to attend events that are applicable to their interests.
• Develops relationships with customers and people who work within various gaming communities.
• Maintains additions to the Customer Request log.
• Complete transactions on the POS, including but not limited to sales, returns, exchanges and end of day reconciliation.
• Complete transactions on our admin website, including but not limited to online order pickups and sell order drop offs.
• Merchandise and dust product displays based on company standards on a daily basis.
• Maintain the store aesthetic through the elimination of clutter and cleaning in all customer facing areas of the store.
• Consistently follow opening or closing procedures inclusive of alarm usage and partnering with Restaurant and Facilities.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED.
• Minimum 1 year of prior experience in a retail or customer service role.
• Must be able to lift at least 50lbs.
• Must be able to work within hours of operation.
• Quickly learns and retains knowledge of various genres and mechanics of game play, and multiple hundreds of game titles.
• Can identify gaming trends, and continuously stays abreast of new games and trends in gaming.
• Possess a genuine interest in gaming and creative play.
• Teaches all manner of games to a diverse audience of both small and large groups of varying gaming experience.
• Demonstrates strong organizational and communication skills, and the ability to work well with a group.
• Ability to convert stressful situations into positive experiences.
• Maintains a professional and positive manner when working with customers and other staff.
• Proficient in cash handling methods, including end of day reconciliation and general utilization of the POS and our online admin website.
• Demonstrates experience in credit transactions that protect customer information.
• Possess the ability to use common security systems and follow escalation protocols.
• Possess a deep knowledge of Board Games, Miniature Gaming, Role Playing Games and/or Magic the Gathering. (Preferred)

Location / Work Schedule

• Chandler, AZ
• On-Site

Job Type / Salary

• Full Time
• Non-exempt: Starting Wage: $17.68 /hour
• Full Rage: $17.68 - $19.41 / hour

Benefits:

• Paid Time Off: You will accrue 1 hour of paid time off (PTO) for every 13.7 hours worked up to 152 hours per year.
• Company Holidays: 8 Paid Holidays
• Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
• Retirement: 401(k)
• Flexible Spending Accounts and Health Savings Accounts
• Pre-Tax Commuter Benefits
• Supplemental Life and AD&D Insurance
• Accident, Critical Illness and Hospital Confinement Plans
• Employee Assistance Program
• Employee Discount

Equal Opportunity Employment:

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.