Product Support Engineer
Virtual Vocations Inc
Working remotely within Texas, the full-time Senior Product Support Engineer will manage Level-2 and 3 support calls, collaborate with various teams to resolve technical issues for customers, and mentor junior support engineers. Key responsibilities Handle Level-2 and 3 support cases while interfacing directly with customers, partners, and Sales Engineers Escalate technical product issues to the Engineering department and collaborate on resolutions Analyze support case trends and customer requirements to enhance product offerings Required qualifications Minimum 5 years of high-level Technical Support experience, plus 2 years with Security or Network-related products BS in Computer Science or equivalent experience Solid experience with Internet Security and Networking Technologies, including TCP/IP and Firewalls Prior experience with Linux and Unix operating systems Demonstrated ability to work independently and in a team environment
Vacancy posted 1 day ago
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