Sales Associate

Sales AssociateReports To: Store Manager, Assistant ManagerPending FLSA Status: Non-ExemptOccasional travel may be neededSummaryUpholds the Core Values as set forth by Laskowski Ace Hardware. Primary responsibility for all positions is to Amaze Every Customer Every Time. The Sales Associates are responsible for engaging with customers, determining their needs and ensure those needs are met. Helping in the aisle is just the beginning! As an Ace team member, we embrace and appreciate gratitude, integrity and humility.Essential Duties and ResponsibilitiesThe essential duties and responsibilities will include the following. Other tasks may be requested by management.Greet and offer assistance to customers as soon as you encounter them.Always be polite and attentive to customers. Make eye contact and smile. Do not avoid customers.Assist customers with finding products in assigned departments, or storewide, and provide needed advice or information. Inform managers of products customers are asking for that we do not carry.Watch for shoplifters and act, in line with company policy, that will discourage shoplifting. Excellent customer service and interaction prevents shoplifting.Provide the best possible experience for Every Customer, Every Time by being helpful, knowledgeable, and friendly.Always wear your radio and headset to effectively communicate with other associates or management. Must have on your name tag, clean vest or Ace labeled attire at all times.Solve problems and propose solutions to customers.Maintain awareness of weekly and monthly sales/advertisements to inform customers about special sales.Make price changes on merchandise according to price change sheets designated by Management team.Remove sale prices and promotional displays, etc and post current promotional signage.Assist customers with the handling of large or heavy items as well as outdoor carryout orders.Screen repair, cut pipe, glass, shades, make keys, filling propane, mixing paint etc. may be required.Assist customers with complaints unless they require a manager.Review and follow company policies and procedures.Cooperate with others and work well as part of a retail team.Attend store meetings, training sessions, etc. arranged by the company.Provide and accept constructive suggestions and instructions.Fronting, stocking, and merchandising products.Lift, move and handle boxes of merchandise/fixtures throughout the store.Help maintain a clean and safe work environment.Knowledge of retail hardware products along with a willingness to learn.Promote Ace Rewards and Lurie Children's Hospital campaigns.Grow and support our business customer partnerships.Help unload incoming trucks and put away merchandise (as arranged by management).Maintain your assigned department: Keep clean, organized and fully stocked.Routinely verify inventory accuracy and assist in making necessary corrections and let management know right away of any discrepancies.Required Knowledge, Skills and AbilitiesCustomer satisfaction-orientedAttention to detailSolid team player with excellent interpersonal skills with a strong willingness to learnBilingual (Spanish) verbal and written communication skills a plusAt least 18 years oldAbility to lift at least 50lbsExcellent problem-solving skillsKnowledge of company systems and proceduresPositive attitudePay & PerksAce Hardware Employee Perks401K BenefitsIn-Store DiscountAccess to PerkSpot – an online discount service! Discounts for food, restaurants, cell services, cell services, electronics, entertainment, books, toys and more from well-known and local retailersEmployee Assistance ProgramGet your steps in dailyWork/Life BalanceShorter weekend and weekday hours compared to our competitorsFamily-friendly environmentSchedule posted two weeks in advance, so you can plan aheadLearn, Develop, & Grow with usStrong training program that will empower each associate, all while growing their knowledge of the Hardware Industry!Lifelong skills in "Do It Yourself" projects for your home or your family's homeEducational Tuition & Development ReimbursementAce Hardware is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, gender, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.