Customer Success Engineer

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we're shaping the future of data infrastructure, built for speed, flexibility, and simplicity. Own the hardest part of customer adoption. Ship real results, fast. You’re not just handing out advice, you’re building real systems, fixing real problems, and translating reference architectures into blazing-fast production deployments. As a Customer Delivery Engineer at Tiger Data, you’ll work directly with our most strategic customers during their make-or-break moments: migrations, performance tuning, schema design, and production rollout. You’ll write SQL, debug slow queries, optimize real workloads, and you’ll do it all while using AI copilots to go faster and work smarter. Your job is to help customers go live successfully, not to write long docs or open tickets for someone else to fix. This isn’t a support role. It’s a delivery engineering role for builders who thrive in ambiguity, love working directly with customers, and want to see their work quickly translate into a real-world production environment. Be familiar with TimescaleDB! It's essential that you sign up for the free trial and test it out before you apply and interview. Check out a tutorial here: TigerData is a remote first company. This is a full-time, remote position. This application will focus on North America/South America (NASA) time zones. What you will be responsible for in this role: Deliver customer projects Implement migrations, data optimizations, and schema designs Scope and execute engagements with clear, measurable deliverables Fix complex technical problems Tune slow queries and configurations Write tactical fixes and scripts to unblock customers quickly Apply AI to accelerate engineering Use copilots (LLMs, AI assistants) to generate query rewrites and test optimizations Create reusable AI prompts and delivery playbooks Bridge architecture and reality Translate reference architectures into customer-specific deployments Adapt TigerData features (e.g., Hypertables, Hypercore, continuous aggregates, vector search) to real workloads Be the customer’s technical champion Own technical success during project delivery Escalate to core Engineering only when there’s a product-level gap Capture and share knowledge Write playbooks, scripts, and internal guides Feed learnings back to Product and Engineering You could be a great fit if you: Have deep hands-on experience with PostgreSQL — especially SQL tuning, performance optimization, and schema design Have delivered complex migrations, data transformations, or optimizations in production environments Are fluent in SQL and Python (or similar scripting languages for data work) Are comfortable leading technical conversations with customers, especially under pressure Love using AI tools (copilots, LLMs) to speed up query rewriting, code generation, or problem diagnosis Communicate clearly and know how to explain tradeoffs to customers in high-stakes moments Bonus: experience in Implementation Engineering, Integration Engineering, Solutions Engineering, Professional Services, or Technical Consulting You might not be a great fit if you: Prefer building long-term features instead of solving immediate customer problems You’re uncomfortable being hands-on with messy workloads (slow queries, bad schemas, confusing configs) Dislike being customer-facing and want to stay behind the scenes Prefer reactive ticket-based support work instead of structured delivery projects Struggle with ambiguity and adapting high-level solutions to complex use cases Success in this role looks like: Customers consistently go live in production, on-time and with clear performance wins Projects deliver measurable outcomes — e.g., 10x faster queries, seamless migrations You’re known internally as a go-to technical voice on Postgres performance and customer delivery Knowledge from your work gets reused across the org — through scripts, guides, or automation You’re seen by customers as a trusted technical advisor, not just a vendor support rep Our Commitment: We respond to every applicant. We review applications fairly and objectively, and shortlist based on relevant skills and experience. We ensure clear and timely communication throughout your candidate journey. We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you'll collaborate with across our organization. About Tiger Data Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future. Want to get a feel for how we work and what we value? Check out our blog post: What It Takes to Thrive at Tiger Data We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch , sharing workout routines , or discussing your favorite plants and pets , you'll find your community here. Our Tech Stack: We don't require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics. Learn more at or follow us on Twitter @TigerDatabase What We Offer: (Please note that benefits may vary based on country.) Flexible PTO and comprehensive family leave Fridays off in August Fully remote opportunities globally Stock options for long-term growth Monthly WiFi stipend Professional development and educational resources Premium insurance options for you and your family (US-based employees) Ready to join the future of PostgreSQL? We can’t wait to meet you.