Patient Financial Counselor

Job Description

Job Description

About Us:

DeCoach Recovery Centre is a local leader in addiction treatment, dedicated to providing comprehensive and compassionate care to individuals struggling with substance use and behavioral health disorders. We offer a range of evidence-based treatments and therapies tailored to each patient's unique needs, with a focus on long-term recovery and wellness.

Position Overview:

We are currently hiring for a Patient Financial Counselor to be based out of our Sharonville headquarters. As a Financial Navigator, you will meet with patients at our outpatient clinics to help guide them through complex financial challenges, help secure financial assistance, optimize insurance benefits, and establish payment plans to reduce out-of-pocket costs and alleviate financial stress.

Key Responsibilities

• Insurance Optimization: Verify client insurance benefits, explain coverage details (deductibles, out-of-pocket maximums), and help resolve claims or authorization issues.
• Financial Assistance: Screen clients for eligibility and assist with applications for financial aid, foundation grants, prescription co-pay programs, and government safety-net services.
• Billing Support: Estimate treatment or service costs, set up manageable payment plans, and act as a liaison between the client and billing departments.
• Resource Referral: Connect clients with external community resources for housing, utilities, and other socioeconomic support systems.

Qualifications:

• A degree from an accredited school in business, healthcare administration, or social work is preferred but not required.
• 2-3 years of experience in financial counseling, healthcare billing or insurance verification.
• Strong working knowledge of Medicare / Medicaid, and commercial insurance plans. Requires high empathy, clear communication for breaking down complex concepts, and proficiency in medical / financial processes and systems.

Benefits:

• Competitive salary based on experience.
• Medical, Dental, & Vision Heath Insurance
• Company Paid Life Insurance
• Affiliated with the STAR program, assist employees in paying off student loans
• Tuition Reimbursement program
• Paid Time-Off
• 6 paid Holidays off

Join our dedicated team at DeCoach Recovery and contribute to our mission of providing quality addiction treatment services while ensuring financial sustainability through effective revenue cycle management. If you have the required skills and experience, we encourage you to apply and become part of our compassionate and dynamic team.