Service & Repair Manager

Job DescriptionJob DescriptionDescription: The RoleThis is a player-coach leadership role responsible for the day-to-day operation of our service and repair shop in Beaumont. You'll lead a team of technicians and machinists while helping troubleshoot difficult repairs, reviewing tear-downs, supporting rebuild work, and ensuring repairs are completed safely, efficiently, and to OEM standards. The shop supports the repair and rebuild of industrial pumps, rotating equipment, and related components, along with in-house manual machining capabilities.You'll be responsible for setting priorities, managing workflow, supporting the team, and maintaining high standards for quality, safety, and execution. This is a hands-on leadership role – you need enough pump and rotating equipment experience to troubleshoot difficult jobs, coach mechanics, and maintain credibility with the shop.This role works closely with our Repair Coordinators (RC), Repair Engineers (RE), Sales Support Specialists (SSS), and Sales Engineers, who handle much of the quoting, documentation, and administrative side of the business. Your focus is on leadership, coaching, repair execution, quality, and keeping the operation running smoothly.About Saladin Pump & TencarvaSaladin Pump & Equipment has served industrial customers throughout Southeast Texas and Southwest Louisiana since 1985. Based in Beaumont, Saladin provides pumps, parts, mechanical seals, field service, repair, and related fluid-handling solutions and is a Factory Authorized Service Center for ITT Goulds Pumps.Saladin is part of Tencarva Machinery Company, one of the largest and most respected distributors and OEM-authorized service networks in the pump and process equipment industry.

Together, Saladin and Tencarva provide equipment distribution, applications engineering, OEM-authorized repair, field service, automation and controls, and custom fabrication for customers across a wide range of industrial markets.What You’ll Be Responsible ForRun the day-to-day shop operation, including pump rebuilds, rotating equipment repair, and machining workLead the team and hold the standard in the shop – quality, pace, safety, and accountabilitySet priorities and manage repair schedules, shop workload, and throughputReview tear-downs, repair plans, and completed work to ensure jobs are done correctlyStep in on tougher jobs when needed to support troubleshooting and rebuild workWork closely with internal teams (RC, RE, SSS, and Sales Engineers) to ensure repair scopes, parts, and timelines are alignedCommunicate directly with customers when needed regarding job status, timelines, and repair issuesCoordinate with internal teams on parts, outside services, and vendors to keep jobs movingKeep the shop organized, efficient, and running on scheduleMaintain a strong safety culture and clean working environmentWhy Join Saladin / TencarvaAnnual incentive programProfit Sharing via 401(k)Earn up to 120 hours (3 weeks) of PTO per year - plus 10 paid holidaysSaladin has served industrial customers throughout Southeast Texas and Southwest Louisiana since 1985Factory Authorized Service Center for ITT Goulds PumpsTencarva is one of the largest and most respected distributors and OEM-authorized service networks in the pump industryStable, growing company with perennially strong financials and no history of layoffsLong-term customer relationships with consistent demand for repair servicesCustomer-oriented business with an emphasis on quality, craftsmanship, reliability, safety, and ethicsBig-company resources with a local-shop feel. Family-oriented culture that respects life outside of workRealistic workloads and expectations – not a high-pressure production environment Insurance benefits include medical, dental, vision, disability, and life

Requirements: What We’re Looking ForTechnical BackgroundStrong hands-on experience repairing and rebuilding industrial pumpsFamiliarity with multiple pump types, including centrifugal, ANSI/API process pumps, vertical turbine, split-case, positive displacement, and air-operated diaphragm pumpsExperience with rotating equipment such as gearboxes, blowers, mixers, and similar equipmentAbility to read and understand mechanical drawings, schematics, and repair documentationManual machining experience (lathe, mill, boring mill, VTL, etc.) is a plus, especially in a repair environmentBasic understanding of electric motors is a plus, especially 480V three-phaseLeadership & Shop OperationsExperience leading or supervising repair technicians and/or machinistsBackground in an OEM-authorized repair center, pump distributor, manufacturer, or industrial rotating equipment repair environment preferredStrong understanding of how a repair shop actually runs – scheduling, workflow, parts, execution, quality, and throughputAbility to manage multiple jobs and priorities without losing control of quality or timelinesStrong organization, follow-through, and decision-makingComfortable maintaining accountability while still being willing to get involved technically when the team needs supportBusiness & Customer PerspectiveUnderstands how service work impacts pricing, margins, and overall shop performanceComfortable working alongside internal teams on quoting, parts, purchasing, transportation/logistics, repair order management, and related activitiesStrong awareness of customer expectations in an industrial B2B environmentAble to communicate clearly and professionally with customers, vendors, and internal teamsKey Skills: Industrial pump repair, pump rebuild, rotating equipment, ITT Goulds Pumps, ANSI process pumps, API pumps, vertical turbine pumps, split-case pumps, centrifugal pumps, positive displacement pumps, service shop management, manual machining, lathe, boring mill, milling machine, shop scheduling, repair coordination, OEM-authorized repair, precision measurement, laser alignment, mechanical troubleshooting, equipment repair operationsThe duties, responsibilities, and activities described above are not exhaustive and may be subject to change. Additionally, please note that the job title for this posting is designed to be descriptive and may not reflect the official title used internally for job classification purposes.Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.