Market Director

Funeral And Cemetery Operations Manager

Our associates celebrate lives. We celebrate our associates.

Responsible for the oversight of funeral and cemetery operations within an assigned market. Provides overall operations and market share leadership and strategic support to Market & Location Managers within area of responsibility. Serves as the bridge between Corporate strategy and tactical location execution. Responsible for ensuring all locations within the market follow Company policies and Corporate guidelines. Possesses and applies a comprehensive knowledge of operational processes and procedures.

Job Responsibilities

Grow/Maintain Market Share

• Coach and support teams to develop/maintain customer and community relationships and gain/maintain market share
• Develop and implement market-level marketing and revenue initiatives
• Develop plans, strategies and methods for accomplishing revenue-building objectives in markets/locations
• Share best practices and management techniques
• Translate strategies into tactical plans for Market Managers to execute
• Monitor customer satisfaction results and develop strategies to address issues

Business Planning/Expense Management

• Evaluate and bring forward all new business ventures, growth and market dominance opportunities
• Direct and lead financial/budget planning efforts for the markets in area of responsibility
• Evaluate and manage the operational and financial performance of all locations in the market
• Conduct operational and financial reviews with Market Managers every period
• Ensure corrective action and follow-up is taken when required

Staff Management and Leadership

• Provide leadership and performance improvement through coaching and development
• Identify skill gaps of current associates and provide on-the-job coaching to ensure they are able to complete all responsibilities
• Ensure training modules completed in a timely manner
• Advocate Seamless Service
• Conduct conference calls and/or Town Halls as needed
• Maintain regular communication with Management team
• Clearly communicate daily expectations

Compliance/Health and Safety

• Ensure that all Company policies and procedures and applicable laws are communicated, enforced and adhered to in all locations in the market
• Work with Compliance, Human Resources and Legal departments on related compliance and legal matters
• Ensure that all aspects of services provided are performed to operating standards
• Stay familiar with content of Company policies and procedures

Minimum Requirements

Education

• Bachelors' degree required
• Master's preferred

Experience

• 5 years' experience in business development management and strategic analysis or equivalent experience in the Funeral & Cemetery industry

Knowledge, Skills and Abilities

• Strong communication skills, understanding financial statements, management over multiple sites and large geographic area, marketing & merchandising
• General understanding of strategic planning, project management, task management, empowering and sales management
• Ability to prioritize and multi-task
• Understanding financial implications of decisions
• Adaptable to work with various business entities within a local and enterprise-wide culture

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• Standard business dress is required

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working a number of evenings a month
• Travel up to 25%

Postal Code: 77024 Category (Portal Searching): Operations Job Location: US-TX - Houston