Shift Leader

Job Description

Job Description

Full Job Description

Team Leader / Shift Supervisor – Firehouse Subs

Location: Eau Claire, WI

Job Summary

We are seeking a reliable, energetic, and customer-focused Team Leader to help manage daily restaurant operations. The Team Leader will supervise assigned shifts, support and coach team members, ensure excellent guest service, maintain food safety and cleanliness standards, and help keep the restaurant running efficiently.

Key Responsibilities

• Lead and support team members during assigned shifts.
• Assist with opening, closing, and shift-change procedures.
• Train and coach new and existing employees.
• Work alongside team members preparing sandwiches, sides, and other menu items.
• Follow approved recipes, portion standards, and preparation procedures.
• Monitor ticket times and order accuracy.
• Maintain proper food rotation and follow FIFO procedures.
• Ensure accurate, timely, and friendly guest service.
• Prepare food according to Firehouse Subs recipes and quality standards.
• Maintain proper food safety, sanitation, labeling, storage, and rotation procedures.
• Monitor restaurant cleanliness and assign cleaning duties as needed.
• Assist with inventory, stocking, deliveries, and reducing food waste.
• Handle guest concerns professionally and escalate serious issues to management.
• Follow cash-handling, safety, security, and company procedures.
• Help maintain a positive, professional, and team-oriented work environment.

Qualifications

• Restaurant, fast-food, retail, hospitality, or customer-service experience preferred.
• Previous Team Leader, Shift Leader, or supervisory experience is a plus.
• Strong leadership, communication, teamwork, and problem-solving skills.
• Reliable, punctual, organized, and able to work in a fast-paced environment.
• Cash-handling and POS experience preferred.
• Food-safety or ServSafe certification is a plus.
• Candidates with strong leadership potential and a willingness to learn are encouraged to apply.

Availability

Must be able to work a flexible schedule based on business needs, including mornings, evenings, closing shifts, weekends, and holidays.

Physical Requirements

Must be able to stand for extended periods, perform routine bending and reaching, safely move restaurant supplies, work around food-preparation equipment, and perform cleaning duties, with or without reasonable accommodation.

Benefits:

• Tips
• Uniforms provided
• Referral program
• Opportunity for advancement
• Employee meal discounts
• No late hours, dirty grills, or fryers!
• Fast-paced work environment

Join Firehouse Subs as a Team Leader and help lead a great team while delivering excellent food and outstanding guest service.

Pay: $11.00 - $13.00 per hour

Work Location: In person

Our mission is to carry on our commitment to and passion for:
•Hearty and Flavorful Food
•Heartfelt Service, and
•Public Safety