Sr Quality Assurance Engineer (Customer Facing)

Your work days are brighter here.We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.About the TeamThe Pipedream team enables AI agents to connect to the software and services people use every day — including Notion, GSuite, Slack, Zoom, GitHub, Jira, and thousands more. Our platform is used by software developers at leading technology companies like Workday, Perplexity, Meta, and Relevance AI who are building AI agents and workflow products.Pipedream offers something rare: the opportunity to work in a startup environment while delivering enterprise-scale impact. Acquired by Workday in December 2025, we are a team where you can move fast, wear multiple hats, and see your work directly shape a product's direction. If you are energized by working at the intersection of developer tools and AI, and you want to make a meaningful impact on how the next generation of intelligent software gets built, this is the team for you.About the RoleAs a Sr. Quality Assurance Engineer on the Pipedream team, you will serve as a player/coach who is hands-on with the most complex problems while also elevating the capabilities of the team around you. This is a customer-facing role: you will work directly with software developers and partner teams using Pipedream in production, helping them debug issues, improve reliability, and shape how the platform evolves based on real-world feedback.This is not a people management role — you will be the person the team looks to when escalations come in, when a partner issue requires careful navigation, or when someone needs a thought partner on a difficult challenge.You will work closely with both internal teams at Workday and external customers who are building products on top of Pipedream. In this role, you will be responsible for:Supporting software developers across the full range of issues, from troubleshooting technical errors (including authentication failures, malformed requests, and rate limits) to billing, feature requests, and general account questionsOwning the most complex integration issues and sensitive partner escalations, reviewing how teammates approach difficult problems, pairing on debugging, and helping the team grow into more confident operatorsIdentifying technical and usability issues with connectors and collaborating with product and engineering to prioritize and resolve themDriving continuous improvement of support and quality processes, including playbooks, internal tooling, documentation, and automations to help the team scaleAbout YouBasic Qualifications:7+ years of related work experience in QA, solutions or support engineering, forward deployed engineering, or a closely related function working with technically sophisticated software developersStrong hands-on technical skills, with the ability to develop in JavaScript or Python and reason about production codeProficiency working with APIs, troubleshooting API request failures, and using API documentationExcellent customer service and communication skills, with the ability to credibly engage both software developers and non-technical users in a customer-facing capacityWorking knowledge of AI concepts including LLMs, agents, tool calling, evals, and MCPBachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience)Other Qualifications:Passion for AI products, with hands-on experience using AI coding tools (e.g., Claude Code, Codex, Cursor) and building AI agents or agentic workflowsExperience supporting platforms with large, complex surface areas and managing competing priorities in a customer-facing environmentExperience mentoring or leading other team membersStrong analytical thinking, with the ability to break down complex technical problems into their fundamental parts, identify patterns across support issues, and use logical reasoning to drive root cause analysis and inform process improvementsA detail-oriented mindset, with the ability to spot errors or inconsistencies that others may overlook, manage complex information across multiple issues and accounts, and maintain a high level of accuracy and consistency in your workStrong collaboration and interpersonal skills, with the ability to work effectively across product, engineering, and support teams, leverage diverse perspectives to solve problems, and foster a culture of mutual respect and shared learningA genuine passion for learning and intellectual curiosity — you enjoy picking up new technologies and diving into unfamiliar problem spacesComfortable working asynchronously across multiple time zones on a geographically distributed teamWorkday is proud of its diverse workforce but does not sponsor employment visas or consider individuals on time-limited visas that will require sponsorship now or in the future for these positions.Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.Primary Location: USA.CA.San FranciscoPrimary Location Base Pay Range: $145,600 USD - $218,400 USDAdditional US Location(s) Base Pay Range: $117,800 USD - $218,400 USDOur Approach to Flexible WorkWith Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email View email address on click.appcast.io you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.SummaryLocation: USA, CA, San FranciscoType: Full Time