Telecommunicator

About You: You embody core values that will play a pivotal role in connecting our community to places and the people who matter most. Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable. Your respect for colleagues and clients alike fosters a collaborative and positive environment. Your dedication to excellence in every task you undertake will elevate our brand’s standards. Lastly, your team spirit will unite our efforts and amplify our collective success. About the Role: As a Telecommunicator in aviation, you’ll be the unseen essential link. From 911 emergencies to supporting emergency landing procedures and airport operations, you’ll coordinate communications that keep our airport humming 24/7. Working side‑by‑side with a tight‑knit crew of skilled Telecommunicators and reporting to the Telecommunications Supervisor, you’ll help guide the safe and efficient response to situations involving police, fire, EMS and airport operations. Every shift is a new flight path—routine or unexpected—and your calm coordination helps ensure a smooth landing every time. Compensation: Maximum – Based on experience What You’ll Do: Provides efficient response to emergency and non-emergency calls for assistance concerning crimes, fires, rescue needs, FAA flight information, maintenance, parking services, or other general information. Effectively prioritizes and documents calls for service to include location, jurisdiction, action, and agency to dispatch. Operates an 800 MHz radio system to contact Law Enforcement, Emergency Services, Fire, Airport Operations, Traffic Control, Information Services, Maintenance, FAA, Parking, and other units; provides information about the situation in real-time and dispatches appropriate personnel. Operates a computer-aided dispatch system (CAD) to receive, review, and prioritize emergency and non-emergency calls and requests for assistance from airport employees, tenants, passengers, and government agencies, including public and private entities. Takes appropriate action based on established policies and procedures. What You Need: Education: Required: High school diploma or equivalency Experience: Required: 6 months of experience in dispatching, call center, or other related experience, or educational equivalent. Licenses or Certifications: Required: NC Driver’s License DCI Operator Certification (able to obtain within 6 months) Location: On-site RDU Airport Campus At the Authority, we appreciate you and care about your health, happiness, and future. Our benefits start on day one, including medical, dental, vision, tuition assistance, employee discounts, and perks like an on-site gym, a dedicated wellness team, and frequent company and team outings. For a full list of benefit offerings, check out the RDU.com Careers Page Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Raleigh-Durham Airport Authority