Assistant Manager, Animal Care and Adoptions

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POSITION SUMMARY

Reporting to the Animal Care & Adoptions Manager, the Assistant Manager of Animal Care & Adoptions is a hands‑on leader and a daily presence in Crossroads' dog kennel and cat care areas. This role is equal parts animal care practitioner and coach/mentor, spending time each day working directly alongside our job‑training program participants in both the dog kennel and cat adoption areas, modeling best practices, and ensuring the highest standard of care for every animal in our program. The goals are to make sure that animals are receiving high quality care and that young adults in our job training program are providing quality care for our animals, learning and growing, and being held to clear expectations.

PRIMARY DUTIES AND RESPONSIBILITIES

Teaching & Mentoring Work directly alongside job‑training program participants in the kennel and cat adoption areas, modeling safe, humane, and compassionate animal handling and care techniques Provide consistent on‑the‑job coaching and real‑time feedback to program participants as they develop animal care competencies Work with the Animal Care & Adoptions Manager to implement the animal care component of Crossroads' Competency‑Based Job Skills Tracking Program; document participant progress and proactively support skill development Collaborate with the Programs Team to apply a strengths‑based approach to coaching and supervising each individual involved in animal care activities Ensure daily training on and adherence to Crossroads’ animal care protocols Kennel & Cat Space Operations / Animal Care Serve as the primary day‑to‑day operational lead for the dog kennel and cat adoption areas, ensuring all animals receive consistent, high‑quality care including feeding, cleaning, exercise, socialization, enrichment, and medical monitoring Maintain clean, safe, and well‑organized kennel and cat adoption environments that meet animal welfare standards and support a positive experience for staff, interns, and visitors Conduct or coordinate daily health checks and flag medical concerns to the Manager of Animal Care & Adoptions; assist with scheduling and facilitating veterinary care Assist Manager with animal intake and adoptions including partnering with local shelters to source adoptable cats and dogs for the Crossroads rescue program Temperament assessments of potential rescue animals to ensure a safe and appropriate fit for the program Responding to inquiries, reviewing applications, conducting adoption counseling, and facilitating ownership transfer Oversee the daily care of all dogs and cats in the program, including hands‑on time in both the kennel and cat adoption space, to ensure each animal's individual behavioral and physical needs are consistently met Monitor inventory of feeding, cleaning, medical, and general care supplies; communicate replenishment needs to the Manager of Animal Care & Adoptions Assist with recruiting, onboarding, and coordinating foster families in support of program goals Connect community members seeking help with found, lost, or surrendered animals to appropriate resources Assist with marketing content for social media and other marketing efforts for our adoptable pets Identify animal‑related volunteer needs; assist with training of volunteers to support animal care and enrichment activities Data & Record Keeping Assist with the maintenance of accurate and up‑to‑date intake, medical, foster, and outcome records for the Crossroads Adoption Program across all relevant databases as directed Support the review and updating of Animal Care and Adoption & Foster Program policies and procedures as directed Assist with post adoption follow‑ups and ongoing support for adopters as directed Assist with the timely and accurate data entry in the Shelter Animals Count national database as directed

REQUIRED QUALIFICATIONS

Bachelor’s Degree or equivalent combination of education and experience An ability to connect animals and people in meaningful ways Love and understanding of both cats and dogs Fluent understanding of canine and feline communication/body language Two years or more of professional experience in an animal care role One year or more of supervisory experience Program development skills preferred Animal training skills/behavioral management skills preferred Teaching/coaching/mentoring experience preferred General knowledge in the areas of animal welfare and youth development Working knowledge of Google Suite, including Gmail, Docs, Slides, Sheets, and Forms Ability to lift, push, and pull at least 40 lbs. An ability to connect animals and people in meaningful ways

COMPENSATION

The hourly wage range is $22-$27 depending on experience.

BENEFITS

Comprehensive health coverage, including medical, dental, and vision. Employer covers 95% of employee premiums and 50% of children/dependent premiums for medical insurance. EAP (counseling services) Generous paid vacation, sick, and paid holidays Professional development opportunities Employee discounts at pet retail store and the Crossroads Cafe #J-18808-Ljbffr Humanepro