Field Service Representative II

Job TitleUnder general supervision, will perform a variety office services functions. Tasks may include mail processing & distribution, copy/scan/imaging/fax, hospitality, reception and records, depending on customer needs.ResponsibilitiesCustomer ServiceInsures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationshipsMail/Packages/PouchesReceive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulationsPrepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines; Log and deliver incoming overnight packages within established time framesLog outgoing and incoming items as required and review for accuracy/completenessSupplies/Copying/Faxing/AdministrationOrganize and distribute supplies to client; Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etcEstimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobsMay provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleaningsOperate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles; Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessaryPerform other administrative duties from inserting, copying and photocopying to faxing as neededDue to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the siteMay possibly perform any of the following functions at the direction of the Site Manager:Set up and maintain client's kitchen areas and conference rooms, order food and make coffeeProvide reception work such as answering telephones, taking messages and greeting visitorsMove boxes, supplies or furniture; replace light bulbsMay be requested to perform document scanningPrepare outgoing items for shippingAdditional responsibilities that other employees at that site do not performMay prepare reports in order to measure productivity and prepare billing chargesQualificationsHigh school Diploma or equivalent5 + years' experience working in a mailroom or professional office environmentAble to assist other lower level FSRs as necessaryThorough knowledge of all shipping proceduresAbility to perform all necessary computer skills requiredAble to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)Excellent customer service, professional attitude and appearance are a mustAbility to work overtime & meet deadlinesPhysical DemandsPhysical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.May lift and/or move up to 50lbs.What We Offer:Competitive pay & benefits!Comprehensive training and development programs that prepare employees to advance from within.A company focused on creating a positive work and client environment.Employee discounts on entertainment, products, and services nationwide!Come Join Our Team!