Loan Officer Supervisor

Job Description

Job Description

ABOUT THE ROLE

CountryPlace Mortgage, a leading nationwide personal property, mortgage and commercial lender headquartered in Plano, TX, is seeking a Loan Officer Supervisor to help grow our Loan Production Team. As a Loan Officer Supervisor, you will be responsible for managing a team of Loan Originators and providing loan origination services to customers of retailers and other partners. The ideal candidate will have excellent customer service, interpersonal and leadership skills.

• Manage a team of Loan Officers and assist in driving growth of their pipelines
• Develop and train loan officers, processors, and loan officer trainees
• Manage and expand relationships with retailers and other partners assigned to your team
• Ensure Loan Officers maintain the highest level of service possible for assigned retailers and customers
• Ensure team provides unparalleled service, ensuring needs are met in a timely and accurate manner
• Exceptional at guiding borrowers through the loan process, from application to closing
• Expert in communicating loan approval to retailer and customer, selling benefits of our program to win loan
• Present and explain different loan options to borrowers and retailers
• Assist department managers in implementing operational and strategic initiatives
• Identify operational improvement opportunities and recommend solutions to management
• Manage Loan Officers pipeline, providing coverage as needed for vacation, sick or separation
• Effectively communicate the loan approval or denial reasons to appropriate party as needed
• Work with internal staff to provide alternatives to turn denials into approvals
• Reviews conditions submitted on approved loans, clears conditions when appropriate and submits to Credit Analyst for review and approval
• Ensure teams’ loans adhere to investor guidelines
• Ability to adjust work and thought process to accommodate multiple investor guidelines
• Audit departments’ activities to ensure meets objectives and guidelines
• Employ a strong sense of urgency and ownership
• Demonstrate a professional work ethic in all facets of completing work duties
• Recognized leader among loan originators, underwriters and loan officer trainees
• Consistently meets and exceeds individual, team and department objectives
• Perform other duties and special projects as assigned

• Excellent written, verbal and interpersonal communication skills
• Strong organizational and time management skills, with the ability to multi-task
• Ability to identify and resolve problems in a timely manner
• Proven leadership skills
• Effective decision-making, customer service and problem-solving skills
• Self-motivated with the ability to work independently
• Strong attention to detail and accuracy
• Ability to work effectively in a team environment

• Bachelor's degree required, in Marketing, Finance, Accounting, or Business
• 3+ years of Loan Officer experience -or-
• An equivalent combination of experience, education, and demonstrated performance
• Working knowledge of Microsoft Office and financial calculator

• Competitive Salary plus bonus
• Medical/Dental/Vision Insurance
• Paid Holidays
• 401K Match
• Generous PTO
• FSA/HSA Plans
• Life /Disability/Accidental Insurance and much more!

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Local candidates only - relocation not available.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Cavco Industries and CountryPlace Mortgage are committed