Hostess

Host

Reports To: Restaurant General Manager

Status: Non-Exempt

Department: Front Of House

Summary:

The host is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. In a professional and friendly manner, they will greet guests, show them to their table or waiting area, or assist them in signing up for the waiting list.

Essential Duties And Responsibilities Include The Following But Not Limited To:

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name;
• Offer choice of seating based on guests’ party size and server’s availability;
• Inform guest of current promotions and who will be serving them to ensure a smooth handover to the service staff;
• Engaging with guests to ensure they’re happy with food and service;
• Read, maintain and make daily entries in the logbook to coordinate communication between shifts and management;
• Maintain proper set-up of the dining room;
• Remain knowledgeable of the menu;
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant;
• Engage with guests by providing great customer service;
• Keep Host station neat and organized;
• Perform any other job related duties as assigned.

Qualifications:

• Education and/or Experience: High School Diploma/GED preferred; or 6 months of relevant work experience in fine dining.
• Knowledge / Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Simple mathematics. Politeness, positive attitude and ability to work well under pressure. Ability to provide top-notch customer service. Willing to follow instructions and ask question for clarification as needed. Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance. A desire to help out where needed and work as part of a team. Must be upbeat, positive and outgoing.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be capable of standing and walking for extended period. Required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. Must be able to twist, stoop, squat, reach above shoulder level and crouch on a frequent basis. Ability to work under pressure and deal with stressful situations during busy periods.