Case Manager (Human Services Coordinator I) - Plymouth Site Office

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Job Description - Case Manager (Human Services Coordinator I) - Plymouth Site Office (260007GN)

Job Description

Case Manager (Human Services Coordinator I) - Plymouth Site Office - ( 260007GN )

Description

The Department of Mental Health (DMH) with the Plymouth Site Office is seeking a talented and experienced Adult Case Manager (Human Services Coordinator I) to serve as part of the DMH Plymouth Case Management team. The incumbent to this role will provide assessment, outreach, support, service coordination and person-centered advocacy to DMH eligible adults by promoting the agency’s philosophy of recovery, person-centered choices and cultural competence.
The selected candidate will utilize strength-based goal setting and foster independent decision-making for persons served. Additional responsibilities include the development, implementation and monitoring of individual service plans and assisting individuals in securing services while performing all duties to reflect the highest level of respect and dignity for the persons served.

Please Note: This position is 40 hours per week. The selected candidate will work Monday through Friday from 8:30am - 5:00pm. The days off are Sunday and Saturday.

Duties and Responsibilities (these duties and responsibilities are not all inclusive):

• Review eligibility determination record and obtain clinically relevant information through medical and psychiatric records, mental health assessments, school records as well as interviews with clients and service providers.
• Develop Comprehensive Assessment and ISP for Persons Served, reviewing treatment progress regularly and making modifications to the ISP as necessary.
• Schedule multidisciplinary team meeting to formulate recommendations for treatment and service and maintain consistent and effective collaboration and communication with service providers and colleagues.
• Maintain regular contact with and communicate relevant information to clients, service providers, legal guardians and family members as appropriate and makes appropriate referrals when necessary.
• Ensure that updated collateral information (for example, mental health assessments and legal documents) are included in client chart and notes are written on all significant contacts, including but not limited to, face to face visits, phone contacts with the client’s family/guardian (including contact relating to ISP content), incidents involving a client reported from a third party, all crisis events.
• Maintain both electronic and paper medical records with up-to-date information, reflecting current bio-psych-social information on persons served.
• Participate in meetings, case conferences

Required Qualifications:

• Knowledge of psychosocial problems of those with mental/emotional disorders and the multiple handicapped.
• Demonstrated skill in the principles, practices and techniques of counseling, interviewing, motivation and reinforcement.
• Experience with the types and symptoms of mental/emotional disorders and the programs and services available to this population.
• Expertise in the methods of general report writing.
• Knowledge of principles and practices of crisis intervention and group process for counseling the mentally ill.
• Ability to prioritize and multi-task duties based on client need, team and service needs.

Preferred Qualifications:

Given the population served, bilingual or multilingual fluency.

Special Requirements:

For this function travel is required, therefore a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state is necessary.

About the Plymouth Site Office:
The Plymouth Site Office provides Adult and Child, Youth, and Family Case Management Services. The Plymouth site office services the communities of Carver, Duxbury, Halifax, Hanover, Hanson, Kingston, Marshfield, Pembroke, Plymouth, and Plympton.

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit .

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at1-800-510-4122, Option 4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affinity Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Plymouth 38 Industrial Park Rd

Job

Community and Social Services

Agency

Department of Mental Health

Schedule

Full-time

Shift

Day

Job Posting

Oct 29, 2026, 3:21:28 PM

Number of Openings

1

Salary

69,803.76 - 95,339.40 Yearly

If you have Diversity, affirmative action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Christina Hyppolite, View email address on click.appcast.io - View phone number on click.appcast.io

Bargaining Unit : 08-SEIU - Local 509 - Social/Rehabilitation

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No

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