Epicor System Administrator

Epicor System AdministratorOur client, a well-established manufacturer based in the Chicago area, is seeking an experienced Epicor System Administrator to provide advanced technical administration, security, performance, integration, and configuration support for their Epicor Kinetic environment. This is a hands-on, on-site, senior individual-contributor role within Information Technology, responsible for the technical health, security, reliability, and maintainability of the Epicor platform and its supporting environments. The Epicor System Administrator partners closely with Manufacturing Configuration Control and functional departments. Business-process owners define operational requirements and maintain business-owned manufacturing configuration and data; this role evaluates technical impact and implements secure, supportable system solutions.Primary Responsibilities:Administer Epicor Kinetic environments, including application servers, task agents, application pools, schedulers, background processes, and related system servicesManage the Epicor user lifecycle, security groups, menu access, field-level security, plant/site permissions, functional roles, and segregation-of-duties controls in accordance with company policy and compliance requirementsPlan, test, document, and execute Epicor upgrades, patches, hotfixes, environment refreshes, and deployments across development, test, and production environments using formal change-control practicesDevelop and maintain technically appropriate Epicor solutions, including BAQs, BPMs, method and data directives, dashboards, reports, integrations, and approved customizationsSupport SQL Server performance and reliability through query analysis, index and performance tuning, backup/restore coordination, data investigation, and troubleshooting within established IT controlsMonitor system performance, availability, logs, interfaces, scheduled processes, and integrations; diagnose issues and coordinate resolution with internal teams and outside support partnersAutomate repeatable administrative and support tasks using PowerShell, SQL, Epicor tools, APIs, or other approved technologiesMaintain technical documentation for environments, configurations, security, interfaces, customizations, recovery procedures, change history, and support processesApply Epicor best practices for configuration, favoring standard functionality and sustainable, low-maintenance solutions over unnecessary customizationProvide advanced technical support, root-cause analysis, and guidance to users and functional subject-matter experts without assuming ownership of their business processes or dataWork with Manufacturing Configuration Control as the functional owner of manufacturing configuration, methods of manufacture, operational master data, and related manufacturing-system processesTranslate approved functional requirements into technical designs; advise on feasibility, security, performance, integration, testing, and long-term supportabilityCoordinate testing and deployment with the requesting business owner; functional owners validate process requirements and business results, while IT validates technical operation, security, and system impactPartner with Finance, Operations, Quality, Engineering, Supply Chain, and other departments while keeping business-process decisions and transactional data ownership with the appropriate functional teamRequired Qualifications:Bachelor's degree in computer science, information technology, or a related field, or equivalent relevant experienceFive or more years of experience supporting Epicor ERP/Kinetic, including hands-on system administration in a production environmentDemonstrated experience with Epicor environment management, security administration, performance troubleshooting, upgrades, patches, and change controlAt least two years of hands-on experience developing and maintaining BPMs, method/data directives, BAQs, dashboards, and SSRS reportsStrong SQL skills for complex data analysis, troubleshooting, and performance investigation; working knowledge of SQL Server administration and backup/recovery conceptsAbility to assess business requirements, explain technical tradeoffs, and deliver solutions that are secure, maintainable, and aligned with system standardsStrong analytical, documentation, communication, project coordination, and collaborative problem-solving skillsMust meet the definition of a U.S. Person in accordance with 22 CFR 120.62 (U.S. citizen, lawful permanent resident, asylee, or refugee)Preferred Qualifications:Experience supporting Epicor in an integrated manufacturing environmentFunctional knowledge of Sales, Supply Chain, Production, Finance, MRP, BOM/MOM, scheduling, logistics, and quality modules sufficient to support integrations and troubleshoot cross-functional issuesExperience with PowerShell, APIs, integrations, and automated administrationExperience with C# and the Epicor Kinetic data model for server-side business logic and approved custom solutionsExperience supporting secure or regulated environments and audit-ready IT controlsBenefits:Traditional 401(k) and Roth 401(k) with company matchMedical, dental, and vision coverageEmployee Stock Ownership Plan (ESOP)Company-paid life, short-term disability, and long-term disability insurancePaid vacation and 11 paid holidays per yearSalary range: commensurate with qualifications and experienceOur client is an Equal Employment Opportunity Employer. All applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.